Whenever I try to use one of the WooCommerce Order Actions like re-send order confirmations I get a critical error in my Dashboard and the Email does not get sent. I did a conflict test and that determined Theme Pro was causing the issue. I do have a Child Theme active. How can this be fixed?
Hello Nathan,
Thanks for writing in! A critical error could be caused by memory exhaustion or a fatal error in the code. Can you please enable the WordPress debug mode. You might be able to see an error message on the site right away. If not, the error log could reveal where the problem is originating.
It could also be caused by a plugin conflict amongst other things. Here are a few steps that you can do to troubleshoot the issue:
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Increasing Php Memory Limit
- Version Compatibility
If the above suggestions do not help, we would be happy to check your site. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
To know how to create a secure note, please check this out: How The Forum Works
Best Regards.
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