Critical Error on Some Pages

Support
#1

Hi, I am facing critical errors on some of the pages on my website. Pages are Contact us, Events, Media, and other pages. Please help me fix the issues.

Website: www.charmprisonministry.org

#2

Hello @charmministry,

Thanks for writing to us.

It may be caused by a plugin conflict or custom code. Please add the code provided below to your wp-config.php file to enable debugging. The errors will be recorded in a file named debug.log inside the wp-content folder.

Once enabled, please let us know if you find any errors related to our theme or its bundled plugins. We can investigate further based on the logged errors.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o

Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • FTP login details

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hi, I copied and pasted the code, but that didn’t change anything.

#4

Hello @charmministry,

You need to remove the code that you have added and recheck it. Please note that we can not debug your site without FTP and admin credentials.

Thanks

#5

Hello Shorna,

The log identifies the cause, and it is not related to the theme or Cornerstone. The site is failing while WordPress loads its must-use plugins, which happens before any regular plugin and well before the theme is loaded. The file wp-content/mu-plugins/slt-force-strong-passwords.php is a loader that requires wp-content/mu-plugins/force-strong-passwords/slt-force-strong-passwords.php, and that folder no longer exists. WordPress therefore stops before X, Pro or Cornerstone are ever reached.

Quick Check

  • Confirm PHP version is 8.1+.

  • Confirm whether your host installed the Force Strong Passwords plugin, as many hosts add it automatically.

Troubleshooting

  1. Restore the missing folder – the correct fix is to reinstate wp-content/mu-plugins/force-strong-passwords/, either from a backup or by asking your host to reinstall it. This is a security plugin that enforces strong passwords, so restoring it is preferable to removing it.

  2. If it cannot be restored, remove the orphaned loader – rename wp-content/mu-plugins/slt-force-strong-passwords.php to slt-force-strong-passwords.php.bak over FTP or your host’s file manager. Must-use plugins cannot be deactivated from the dashboard, so this must be done at file level. Please be aware this disables the strong password requirement, so let your host know if they installed it.

  3. Clear all caching afterwards – if your front end still appears to work while the dashboard fails, a page cache is serving stored copies. Purge your caching plugin, host cache and any CDN once the fix is in place.

  4. Retest and report back – once WordPress loads fully, please confirm whether the original problem is still present. We could not see past this error, so any remaining issue has yet to be diagnosed.

Kindly let us know how it goes.