Critical Error moving from Staging site to Live Site - Cloudways - Using Pro

[sam_futr]

Hey Team

Using Cloudways, trying to move from a Staging site to a Live site (different Pro versions) and the Pull is throwing the below error with the site not working (had to rollback):

[Fri Dec 11 01:15:09.447033 2020] [proxy_fcgi:error] [pid 5269] [client 13.66.139.113:58644] AH01071: Got error ‘PHP message: PHP Fatal error: Cannot declare class Cornerstone_Header, because the name is already in use in /home/215979.cloudwaysapps.com/fpajuzqjky/public_html/wp-content/themes/pro/cornerstone/includes/classes/regions/class-header.php on line 3’
[Fri Dec 11 01:17:21.646861 2020] [mpm_itk:warn] [pid 5468] (13)Permission denied: [client 101.187.167.244:58900] Couldn’t read /home/215979.cloudwaysapps.com/fpajuzqjky/public_html/wp-admin/admin-ajax.php, closing connection., referer: https://www.kiikstart.com/wp-admin/edit.php

Any assistance with this is appreciated.

Thanks
Sam

[ruenel]

Hello Sam,

Thanks for writing in! Please make sure that Cornerstone is not installed or active. Meanwhile, kindly review the documentation on how you can migrate the site properly:

• https://theme.co/docs/how-to-migrate-your-site

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
​
To know how to create a secure note, please check this out: How The Forum Works


Best Regards.