Critical Error - Cornerstone

[Stigan]

Hello when we update our site, we Get a error from cornerstone

[marc_a]

Hey Stigan,

Thanks for reaching out!

In Cornerstone 6+ that file should be located here:

cornerstone/includes/classes/classic/elements/class-shortcode-preserver.php

But in the error above it claims to be here:

cornerstone/includes/classes/classic/utility/class-shortcode-preserver.php

I suspect what might have happened is the new files were added, but you still have the old files present in which case it would find both and crash like this.

Did you happen to update manually using FTP or a file manager? Often when updating that way it will replace existing files, and add files that don’t exist in the new locations but it doesn’t know to delete files that were relocated.

I would recommend fully deleting Cornerstone and reinstalling. A good way to do this would be:

• Fully delete Cornerstone
• Ensure X is on the latest version
• Use the link provided by X in the dashboard to automatically install Cornerstone at the latest version.

Hope that helps and let us know how that goes.