After installing pro theme on new WordPress site Im receiving a fatal error. After removing the pro theme from file manager the website returns to normal.
Hello Kevin,
Thanks for writing to us.
It might be the issue of version compatibility issue I would suggest you please make sure your theme, plugin, WordPress core, and the PHP version are updated. Please note your server PHP version needs to be 7.4 or 7.4+ as per our version compatibility page.
It is also recommended by the WordPress as well please have a look at this article
In case it doesn’t work for you I would suggest you troubleshoot a few of the common issues before we investigate your settings.
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Css/Js Customization
- Increasing Php Memory Limit
- Disabling Cache
- Disabling Cdn
- Permalinks
- Version Compatibility
If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
- WordPress Login URL
- Admin level username and password
- FTP Details
You can find the Secure Note button at the bottom of your posts
Thanks
Was able to downgrade PHP to 7.4 and appears to be functioning thank you
Hey Kevin,
We’re glad that it is now working properly on your end! if you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.
Thank you.
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