Created website with Themeco Pro shows blank when editing

The website was created with Themeco Pro a few months ago, and now when editing it, it shows a blank (white) window. Other sites of the same installation do show all elements and are editable.

To troubleshoot I think it’s best to look into the error log. Does themeco provide such a log. What would be the relative path on a self-hosted ubuntu box please?
Checking logs with the web dev tools only shows warnings in the console. The website still renders correctly in Firefox, Chrome and Brave. Only the Themeco Pro editor is blank.

Thanks!

Hi Benjamin,

Thanks for reaching out.

There could be a plugin or custom code that affects your website.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

1 Like

Changing theme to a WordPress theme and then back to Pro theme fixed the issue. The site is editable again. Thanks!

Hello Benjamin,

Glad that things are well for you. Please feel free to reach us if you have any query regarding our theme.

Thanks

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.