Crash after update - page edit in cornerstone

Support
#1

Dear helpers,

as some have posted here, editing existing pages no longer works in Corerstone. The contents are not displayed.
The solutions proposed here, from PHP settings to htacces changes, are not successful. Will there be a fix for these problems?

Best reagards
Coco

#2

Hello Coco,

Thanks for asking. :slight_smile:

As you have tried out the solutions, please make sure that you are using the latest version of X Theme and Cornerstone or Pro theme i.e Pro 2.1.6, X 6.1.6, Cornerstone 3.1.6. We have released a new update that contain bug fixes, please take a look at the changelog and kindly update the same.

https://theme.co/changelog/

If problem is still there, please share website login details in a secure note for us to take a closer look. Along with that please give us to the permission to troubleshoot the problem. We may have to perform some tests on the website which may effect the performance, appearance, layout and functioning of website temporarily.

Thanks.

#3

Hello Prasant,

thanks for answering!

I have updated Cornerstone and theme, but it dont works :pensive:

Please Use the following login data and check my site.

Regards
Coco

#4

Hello Coco,

Thanks for sharing the details and updating the thread.

On my end Cornerstone is working pretty much fine. Please see screenshot. I suggest you to clear browser cache and try again.

Thanks.

#5

Thank You Prasant!

Now it works in Chrome. After deleting the cache it still doesn’t work in Firefox.
I can’t understand it…

Reagrds
Coco

#6

Hello Coco,

Thanks for updating the thread.

I opened the website in Firefox and tried editing couple of pages in the same and seems to be working absolutely fine on my end. Please see screencast. You might want to clear cache and may be update Firefox.

Thanks.

#7

Crazy…

i have deleted all cache files. I dont use blocker or another stuff with Firefox. Just one extension is running.
I remember having this problem a long time ago. I just don’t know what the solution was anymore. It was still in the old support forum.

Regards
Coco

#8

Hi Coco,

Try using the private mode of Firefox (ctrl/cmd + shift + p) where there is not cache and browser add-ons involve.

Let us know how it goes,
Cheers!

#9

Unfortunately not, I used the private mode and additionally switched off the virus scanner… nothing helps.

Regards
Coco

#10

Hey Coco,

In this case, please give us FTP access also so we could take a closer look.

Thanks.

#11

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