Hi Liam,
Thanks for reaching out.
I have seen the screenshot where you explained the problem, but while checking the page, I found the Counter element is working correctly inside the Carousel of the Case Studies section. The only difference I can see is that you are checking it while logged in. I would suggest you please provide login credentials for your site in a secure note to examine it after logging in, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
NOTE: Please let us know if there are any specific steps to replicate the problem.
Thanks