Cost Estimation and Payment Forms Builder plugin - Unable to submit payment after recieving an error for not accepting terms and conditions

Support
#1

I am using the Cost Estimation and Payment Forms Builder plugin that came with my Theme X purchase and I am having some issues after testing the final payment page (using Stripe for payments).

I go through and enter all my information on the final step including my credit card info, forget to accept terms and conditions, it gives me an error, so I accept the terms and conditions, then I try to submit the order again, and the order button is disabled and I’m unable to submit it. I try going back to previous screens and it still doesn’t work.

If I remember to check accept terms and conditions the first time, the payment goes through just fine.

#2

I switched the theme to theme Twenty Seventeen, and tested the same exact same form built with the cost estimation and payment forms builder and the same issue is still happening.

#3

Hi There,

This is a double thread we will follow up on your other thread.

Thank you

#4

How is this a double thread? This is a separate issue from the other threads I created.

#5

Can someone please take a look at this issue? This is not a double thread, and is a separate issue from the other threads I created.

#6

Hi there @RobPryzma,

Thanks for writing in, apologies about the initial confusion on this.

I’ve done some testing on my local development environment and could replicate the issue so this appears to be a core bug with the plugin. I’ve reported the issue to the developer and hopefully it’ll be fixed in the next release.

Thanks!

#7

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