Cornestone new version problem

[castana]

Hi
I just to update the new Corlestone version and when I want to open it to edit my website, I got this problem
Please see the picture

For it, Could you help me to fix it?
Thanks for your support
Alejandro

[nabeel]

Hi Alejandro,

Thank you for reaching out to us. I checked your setup and I see you’ve updated Cornerstone to the latest version but didn’t update X. Always make sure to update both X and Cornerstone to their latest versions to avoid incompatibility issues and potential errors. You can find the latest version numbers here: (https://theme.co/docs/version-compatibility) Then you can compare them to what’s installed on your site. If you find anything to be out of date, you can review our update guide.

After doing the updates, always remember to clear all caches including browser’s cache (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Let us know how it goes!

[castana]

Hi @nabeel
I did not know that I had to update both Cornestone and X to go head
You are right. The problem is fixed !!
Thanks for your support
Regards
Alejandro

[nabeel]

Glad that we could be of help Alejandro.

Cheers!

[missioninmotion]

Would this information be the same for a site running X Pro?

[ruenel]

Hello @missioninmotion,

Cornerstone plugin does not need to be activated when using the Pro theme because it is already integrated into the Pro theme. If the same issue happens on your Pro installation, it could be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
Theme Update
Child Theme
CSS/JS Customization
Increasing PHP Memory Limit
Disabling Cache
Disabling CDN

Please also check out this documentation:

• https://theme.co/docs/warnings-in-the-builders

Best Regards.