Cornerstone won't load :(

[GlaxoSoft]

Hi,

Every time I try to open cornerstone, a circle appears and keeps spinning, but won’t actually load the page. I updated Cornerstone a few days ago, could that be the issue?

Thanks.

[Prasant]

Hello Candy,

Thanks for writing in!

I see that you are using X Theme version 6.2.5 and Cornerstone 3.5.5 which are incompatible. Please update X Theme to latest version 6.5.6 and then try to load Cornerstone. You can refer following resources to update X Theme:

How to Update | Themeco Docs

https://theme.co/changelog/

Version Compatibility | Themeco Docs

After updating in case problem is still there, please try out following:

• Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

1. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.