Cornerstone will not start up, no plugins on

Support
#1

Pro 6.7.13 , WordPress 6.9.1
Tried using Pro theme directly vs the Child theme - just gray.
Turned off all plugins, still just gray when I try to start Cornerstone.
Using a Windows machine, tried in both Chrome and Firefox. Same result.
Tried the menu when on a page to edit page or header or footer - all same result.
Need to make a simple edit for a client today.

I have other sites that are running Pro 6.7.12 and WordPress 6.9 - I’m very hesitant to upgrade those in case it locks me out of being able to make edits.

I cannot delete any of the themes within WordPress, also no upload button - I was going to delete and reinstall Pro, perhaps the earlier version. I renamed the Pro folder and uploaded the previous version of Pro via SFTP. Same issue. I’ll see if I can downgrade WordPress as well.

UPDATE:
After downgrades: WordPress6.8.3 and Pro 6.6.10 - still not working.

#2

Hey @disadmin,

Thanks posting in! Based on the details provided, the issue appears to be related to the active child theme. Customizations within the child theme’s functions.php file, style overrides, or template modifications may be conflicting with the recent Pro theme update. It could also be your PHP version or a performance issue, which you can check in Tools > Site Health.

To further investigate the issue, our support team can conduct a direct review of your site configuration. If you are comfortable providing access, please include the following credentials in a secure note within your next reply:

– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

Security Note: For your protection, ensure that credentials are provided exclusively via the secure note feature. It is also recommended to create a temporary admin account specifically for troubleshooting purposes, which can be deleted once the review is complete.

Our team will log in, assess the configuration, and identify the root cause within your Cornerstone/Pro setup.

Best Regards.

#3

Secure note sent