Cornerstone Update--still stuck in the middle

Support
#1

HI,

I wrote about 2 weeks ago about our cornerstone app not working, and we did all the updates so everything is on the same page.

With this, it still is the same and we have some pages that are uneditable–can you advise more steps to help resolve this issue?

Thanks,
Abbie

#2

Hi Abbie,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
  • Url of pages that are uneditable

All the best!

#3

most of the pages are not able to be edited. our web developers looked at it and they said the issue is with cornerstone and compatibility with the theme X

#4

Hello There,

Thanks for updating in! We have logged in and it appears that you are using an older version of the theme.

X 5.2.5 and Cornerstone 2.1.7 are now available in automatic updates! This release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/). Please do update to the latest version. After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Please let us know how it goes.

#5

ok sorry was incorrect please check this site as we’re having the issue here:

#6

Hi

I tried opening your pages in Cornerstone and I can see that sometimes it works and sometimes it doesn’t.

Can you try increasing your memory limit.

You can add the code below in your wp-config.php file located at the root directory of your site.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You may add it before this line

/* That's all, stop editing! Happy blogging. */
#7

Added those 2 lines but looks like this page is still not working

#8

Hello There,

I have investigated your site and tested it in different browser. I could no longer replicate any issue. The page can be edited in Cornerstone without any issues encountered. Please check out my screenshot:


There were no issues what so ever in the page or in the site. Could this be a browser caching issue? Please clear your browser cache or use private browsing mode and test your site again.

Hope this helps. Please let us know how it goes.

#9

we did that and still having issues…

#10

Hi,

May I know what browser are you using?

I tried again and could no longer replicate the issue as well.

See Video- https://www.screencast.com/t/7Bzi6fTn

#11

we have tried on both chrome and safari and still having issues. this is extremely frustrating as our developers aren’t able to fix it and we can’t edit our site. please figure out the next steps to resolving our issue.

#12

Hi there,

Unfortunately, we can not be of a help if we can not replicate the issue you are talking about at the moment. Kindly give us a screencast of the steps you take to encounter the problem so that we try to do the same here on our side.

I also strongly suggest that you use another machine for your testing purposes just for the sake of making sure every possible caching issue is not on the way.

Thank you.

#13

We tried by clearing the cache and using different devices as well. Below are steps for Ubuntu - Google chrome Version 55.0.2883.87 (64-bit) Incognito mode

  1. open this url - dev.rittersp.com/wp-admin
  2. After login we hit this url - dev.rittersp.com/x/#/content/17233/layout
  3. It loads the attached page with console errors - https://prnt.sc/hzz1yq

We have checked access log and error log of server as well and there is no error or warning. Also wp-config admin memory limit is increased to 1024M.

We are on dedicated server with AWS t2.large 2vCPU and 8 GB memory. After hitting the url we have checked CPU utilization as well and it only reaches to 35-40% so there is no issue of server memory.

Can you please look and let me know your findings.

#14

Hi there,

Thank you for the information. I double checked the page you where talking about and managed to edit the page with Cornerstone. Now if you check the page it says November 2018 instead of 2017:

http://dev.rittersp.com/technique-toolbox

I used the Google Chrome Browser on Mac. I am not sure but maybe you try another OS rather than Ubuntu?

But I see 2 problems here:

  1. The Memory Limit is still 256MB for WordPress. I installed the WP Serverinfo plugin and if you are logged in to backend you can see the result:

http://dev.rittersp.com/wp-admin/index.php?page=wp-serverinfo%2Fwp-serverinfo.php

You will also need to add the 1024MB to the wp-config like the one mentioned in the article below:

  1. The second problem is the file below which is essential for the Cornerstone:

http://dev.rittersp.com/wp-content/plugins/cornerstone/assets/dist-app/js/cs-vendor.js?ver=2.1.7

That file does not load completely and instead of the 200 OK it throws the 206 Partial Content problem, you can test that on your browser console:

The 206 message is acceptable and the file should work ok, but just to be safe side kindly contact your hosting service provider and ask them to Whitelist that file.

The other point is the PHP Max Script Execution Time which is set to 30 as you can check in the wp server info plugin. Kindly ask your hosting service provider to make it 300.

But regardless of the suggestions above I already can edit that very specific page you gave the information and I can not replicate the problem you are experiencing. I strongly suggest that you do test the case with other machines and operating systems.

Thank you.

#15

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