Cornerstone update - pages fail to save

[Grow]

Hi team,

after having updated to the newest version of Cornerstone recently some pages became unable to save. I’ve tried all the steps I found in other posts that ensured everything is up to date according to the latest versions as well as cleared the style cache. I also downloaded one of the pages as a template and tried to modify it in a new page, without any success. Still showing “failed to saved”.

Some pages do work still and can be updated and saved as usual, but can’t seem to find where the problem is.

I’ll share my credentials in a separate secure note.

Thanks!

[basanta]

Hi There,

Thanks for writing in and the details!

I checked your site and can confirm the issue.
in the mentioned page I can see a message in place of banner, but your front end looks fine.

> This element could not render due to invalid template markup. This could be due to changes introduced by a third party plugin. The front end of your site should still function normally

This is may be due to a third party plugin conflict.

1. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

2. Remove custom CSS, Javascript and templates.

3. Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

4. Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

5. Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

6. Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

If you could please try the above and if you still have the issue we’d be more than happy to assist.
Thanks!