Cornerstone: Unresponsive after loading

Support
#1

Hi there, I’ve got the same problem as the writers in this post:

I followed all of your advises but it still won’t work. May you have a closer look?

Best, Christian

#2

Hi @freipartner,

Thanks for writing in.

I have searched and found out the usual fix to this problem. Please try the following fix below.

If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1

Let us know how it goes.

Thanks.

#3

Hi there,

thanks for your feedback. I’m not aware of using a CDN. I’ve only installed X and Cornerstone as a plugin. I’ve sent you my credentials in the post before. May you have a look into that?

Or where could I find out, if I’m using a CDN?

Best,
Christian

#4

Hi Christian,

I accessed your website and for a test , checked the About page and it is working with no problem. I even changed the title and saved and it is working.

Please get back to us with the exact page that you have problems with Cornerstone in.

Thank you.

#5

Hi Christopher,

the problem appears when I try to edit the ‘Home’ page. I’m just starting to build up the website.

Best,
Christian

#6

Hi Christian,

I checked and it looks like a bug with the Custom Headline element where you cannot add next line

As a temp solution I separated your headline to two headline elements which eliminates the next line.

Kindly check in your end.

Thanks

#8

Hi Paul,

it works. Thank you very much. How am I able to find a bug like this on my own for next time?
Did you see something in the code?

Best, Christian

#9

Hi Christian,

I use the skeleton mode then do a trial and error with the elements.

I see there is only one custom headline element so I tried removing the text and typing it out word by word, It works until I added a next line. That is how I found out about the bug.

Best,
Paul

#10

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