Cornerstone Unable to Edit Text

Support
#1

Hello,

I’m having some trouble in editing the text in our corporate website. For other elements we are able to edit it with no problems at all. The issue comes only for the text element. I’ve attached a video in the secure note to show you the problem.

Thanks!

#2

Hi There,

Thank you for writing in, I see that your site is under CloudFlare. Please do this guide provided here.

Lastly purge everything from the cache, also clear your browser’s cache to make sure that there is no cache involves when you load your pages.

Cheers!

#3

Hi!

I have done the following page rules exceptions but there is a still the same problem. I’ve also purged the cloudflare cache.

#4

Hi There,

In that case, please provide us login credentials (/wp-admin/ and CloudFlare) in a “Secure Note” so we can take a closer look.

Thanks,

#5

Please find the details below.

#6

Hello There,

We weren’t able to check your CloudFlare settings because it asked for a login authentication.

Meanwhile, just make sure that you are using recommended CloudFlare settings which can be found from this tip:
https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/

Please go to your CloudFlare > Speed tab and do not minify JS and CSS.

Hope this helps.

#7

Hi RueNel,

The settings for minifying JS and CSS are already off and I’ve already done the recommended cloudflare settings which is in the screenshot in the post above.

#8

Hey @ianlamze,

I edtied and saved your headline without experiencing a problem in Cornerstone (see Secure Note).

Please clear W3 Total Cache cache then also clear your browser’s cache. Also test in incognito mode and other browsers.

If you’re still experiencing issues, please so the following for troubleshooting purposes.

  1. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  2. Disconnect your site from Cloudflare

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. Remove custom CSS, Javascript and templates.

  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#9

Hi Christian, it’s not the headline that are causing the problems, it’s actually the text elements that can’t be changed.

#10

Hello There,

I have logged in back again and tested Cornerstone. Somehow your CF settings works because the issue seems resolved. I edited the text and it reflects the changes in the preview area. Please check out my screenshot here:

Please clear your browser cache or use private browsing mode and test your site again.

Please let us know how it goes.

#11

Hi RueNel,

I actually tried it with 3 computers but I’m not sure why I can’t seem to be able to edit it the way you do. For me, the headlines work but the I’m unable to edit the texts. I did try using private browsing mode also :confused:

#12

Are you using browser extensions? If so, please deactivate them all and also try incognito mode.

Thanks.

#13

Hi Christian,

I tried that actually.

Just wondering if these errors are causing this. I disabled my browser settings and was still unable to edit.

#14

Hi,

May I know what browser are you using.

I tried in Chrome and firefox but can’t seem to replicate the issue on my end.

It always work when I tried.

See Video - https://www.screencast.com/t/bFkpUtKJ

#15

Hi Paul,

I’m using Chrome actually. I got my IT guy to try it and it can’t work for him as well. I’m really puzzled about this as well. I think you might be able to replicate the issue if you use a different computer.

Sorry about this,
Ian

#16

Hey @ianlamze,

@RueNel, @paul.r and I use different computers. And, we’re from different locations. I edited the text element again and it still works on my end.

Before:

After:

We are also puzzled as to why this is not working for you.

The only error I see on my and is this. I’m not sure why there are other errors on your end.

Though it’s not affecting Cornerstone.

Have you tried using incognito mode?

Thanks.

#17

Hi Christian,

Actually could I check if you’re able to amend the header About Us?

Thanks!

#18

Hi there,

I have tried editing the About Us text and it seems to reflect the changes I made in the editor. See screencast below.

I am also in a different location from the other staff that handled this thread previously.

Please try to check using another browser and clearing the browser cache,

#19

Hi Jade,

I’m really not sure what to do at this point because both my tech guy and my computer are unable to make the changes. I’ve cleared the cache and have tried as well using mozilla and IE.

#20

Hi there,

Another support guy here. I too managed to access the About Us page and changed the About Us section description. I added 4 more ! characters after the organizations:

Make sure that you purge your cache before doing anything, and I suggest that you use another computer with another internet connection, the whole problem seems to be generated from the heavy caching and CloudFlare.

Thank you.