Good Day, I just wanted to ask for support regarding my Cornerstone. It is just stuck in LOADING, I can’t edit the page because it just keeps loading.
I’m hoping we can resolve this issue. Thanks!
Hello @hcdc070165,
The following are possible root cause of the issue.
1.) PLUGIN CONFLICT
You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
2.) Server doesn’t meet wordpress requirements.
Check the following basic requirements, make sure your setup is enough to run wordpress
3.) Not enough memory
We’d recommend that you increase your memory allocated to PHP if you haven’t done so already. To increase it, please edit your wp-config.php file and insert these lines:
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
You can add it before the line
/*That's all, stop editing! Happy Blogging. */
4.) Theme and plugins are not up to date.
Make sure everything is update to date. See latest version available here and our changelog here.
If in case, all of those is not an issue, please share site URL and credentials inside a secure note so we can investigate further.
Can you please check my site to confirm what is the cause of the loading loop of Cornerstone.
I’ve attached the logins on the secure note. Thanks!
Hello @hcdc070165,
I have checked your site and I found out that your PHP (5.6) is older and then your WordPress (4.9.8) core is older as well.
You can check all of these when you go to X > Status.
I would recommend that you update your PHP version to at least 7.2. Please check out the minimum requirements to run the latest WordPress core here:
Kindly let us know how it goes.
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