Cornerstone stopped working - increase memory disabled plugins - site now dead

Support
#1

I attempted to get cornerstone to work and noticed that I needed to do a few things.

  1. increase memory in WP_Config.php. (didn’t fix the issue)

define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

  1. disable all plugins (didn’t fix the issue)
    all plugins disabled including WordFence.

  2. Upgrade Wordpress

Since upgrading now I cannot get into the WP Admin screen. I see this message:

There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress.

Can you assist?

#2

Hello Gregory,

Thank you for the detailed post information. We cannot check your FTP because we encounter this error:

The data connection could not be established: ETIMEDOUT - Connection attempt timed out

Can you please enable the debug mode? You can do this by opening wp-config.php and adding

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

Please let us know how it goes.

#3

Thank you - debug is now set to TRUE.

#4

Please keep me posted.

#5

OK… fixed!

The solution was to change memory in /include/default-constants.php rather than wp-config.php.
I guess this is how newer versions of wordpress operate.

We can close this ticket!

#6

We’re glad you’ve sorted out the fix, Gregory.

#7

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