Cornerstone stalls on loading so I can't edit content

Support
#1

Hi there. I’m no longer able to access my site through Cornerstone to edit the content. The animated loading logo that displays in Cornerstone just keeps looping. I don’t know how else to edit my site. I have the latest version of Wordpress and Cornerstone, and it all looks okay on the web.

I checked the related topics (one for adding code to wp-config.php for increased memory and one for copying the X theme into the main wp-content folder) but neither of these have solved the problem.

www.toonboomtrainer.com is the address. Can you anyone help with this? It was working fine last year, summer 2018 (the website has been on a hiatus since then, so I’ve not needed to edit).

Thank you.

1 Like
#2

Hello @AdamOliver,

Thanks for posting in!

A loading screen would probably because you have exhausted your PHP memory limit. By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

And please also make sure that you have meet the requirements to run the latest WordPress so that the theme and plugin features will work properly. I did some further investigation. WordPress 5.0 requires at least 7.2 (https://wordpress.org/about/requirements/). The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

Dear host,

I'm interested in running the open-source WordPress <https://wordpress.org/> web software and 
I was wondering if my account supported the following:

- PHP version 7.2 or greater
- MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
- Nginx or Apache with mod_rewrite module
- HTTPS support

Looking forward to your reply.

We would loved to know if this has work for you. Thank you.

#3

Thanks for your reply. I’d already added that code and have double checked it now, but still no fix. I have the latest version of Wordpress and X theme, as mentioned, and my host has Cpanel and all the standard settings to run Wordpress, so that’s not an issue (it’s SiteGround). I’m not sure what the next step would be. Please advise.

#4

Hey @AdamOliver,
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288
​
Thank you.

#5

I have added this information now. Thank you

#6

Thanks but the credentials did not work, I tried both the username and email and both did not work, please check.

#7

Hey Adam,

I installed a server info plugin in your site and I see that your Max Execution Time is currently 120s. Please contact your host to increase it to 300s or you can try doing it yourself using this guide: https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/

Have you also tested for a plugin conflict? If not, you can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Also try re-installing WordPress. You can do that in Dashboard > Updates. Click on the Update Now button.

If those does not help, we’ll need for you to copy your live site to a staging server so we could troubleshoot without the risk of breaking your live site. Once your site’s copied to staging, please give us your staging’s WordPress Admin and FTP access.

Thanks.

#8

Thank you for the information.

I’ve found that the plugin ‘Direct Stripe’ is the issue, but I’m still unsure why, as it’s not even active as a shortcode in the website right now. I’ve contacted the plugin developer but I wondered if you could shed some light on why the issue might be happening? The problem I face is that I use the plugin to process payments, so I need to get it working or find a suitable replacement quite soon.

Thank you again for your assistance on this.

#9

Hi Adam,

Your issue seems to be strange but I’m glad you were able to identify the conflict. May be the plugin developer should be able to explain as to why it is conflicting even though it is disabled (most probably it could be memory related or hosting related issue).

At this point, I would suggest you to try an alternative plugin for your payment processing functionality.
Some examples:

Please note that we do not provide support for 3rd party plugins or scripts. All of your plugin related configurations and issues should be escalated through the plugin author.

Thanks!

#10

Thank you for the suggestions. I’ll let you know what the plugin developer says. It’s just strange how this has been fine up until recently, when Wordpress 5 was released!

#11

No problem.
If you need anything else we can help you with, don’t hesitate to open another thread.

#12

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