Cornerstone Slider

Support
#1

Hello, I am trying to get rid of the line of grey underneath the slider images, but can’t seem to figure out how to remove that. Could you please advise? You can see it here on the homepage: http://www.tantrafitness.com

The line of grey under each slider image. Thank you!

#2

Hi There,

Have you removed the slider? I could not see it on your home page.

Let us know, thanks.

#3

Please refer to the secure note I added. Thank you.

#4

Hi,

I checked the source code of your homepage and I can see malformed html in your image slider.

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#5

If I type it here is it private?

#6

Also, when I look at this page in Chrome, the Intermediate, Advanced, etc tabs don’t work. I can’t click on them. https://www.tantrafitness.com/classes-workshops/pole-fitness-classes/

And the level and intensity’s don’t show up, for example on this page:
https://www.tantrafitness.com/classes-workshops/aerial-classes/silks-level-2/

#7

Just following up to see if you have been able to find out what the issue is? Our website it not working consistently over various browsers. And I can’t login to the backend at all, I just get a white page. As well as the other issues previously mentioned.

#8

Hi there,

Please provide your FTP login credentials as well, it’s the only way we could check the full details of the error.

Plus, your cornerstone version doesn’t match with your current X theme version. Your X theme is at 4.6.4 so your cornerstone should be around 1.3.3. Please deactivate cornerstone and delete it, then let the theme install the correct version that is bundled with it.

Or, you can simply download the cornerstone.zip from /wp-content/themes/x/framework/plugins/ through FTP and install it in Admin > Plugins > Add New > Upload Plugins and activate it.

Hope this helps.

#9

I just sent the FTP login. We’ll look into updating cornerstone.

#10

Your FTP credentials doesn’t work.

Though you found Cornerstone to be causing the 500 error, it does not tell the whole story. With that said, please do the following also:

  • Ensure you have correct WordPress File and Folder Permissions. See this article for details.

  • Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

Thanks.

#11

I sent different login credentials to try, thank you!

#12

Still doesn’t work. See Secure Note.

Did you try what I suggested?

#13

Yes, we did everything you suggested. I can now login to the backend, but when I go to edit in cornerstone, it says all the elements are unavailable. See screenshot:

#14

Further to my last post, it looks like I can edit the other pages just fine, it’s just the homepage that is coming up with all the elements missing. Please advise. Thank you!

#15

Thanks for the additional info. I’d like to investigate further but your FTP login credentials still doesn’t work. Please check.

#16

Resent! Those should work.

#17

I’m sorry but your FTP credentials still doesn’t work. I’ve asked a colleague to try your login credentials but it doesn’t work on his end too. Please contact your host if they have some kind of restriction.

I went in to your WP Admin to see the issue with Cornerstone in your home page though and found that s2member plugin is throwing an error.

I’m sorry this wasn’t advised before but could you try the following solutions moreover that only you could do this and I could not login to your server.

  1. If your host has caching or you used a caching plugin before, please clear all caches including browser cache then completely uninstall the caching plugin. You can contact your host and/or the caching plugin developer for instructions.

  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. Remove custom CSS, Javascript and templates.

  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#18

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