I have just upgraded to pro and need to integrate woocommerce. According to your documentation i need to access cornerstone> settings. But when i do that the settings page remains stuck on “Loading…” The site is part of a wordpress multisite. I imagine there is a conflict somewhere that is causing this.
Can staff please look at my site - how do i send you a private message with access info?
Hello @pinkcat,
We would be happy to double check your site if we can log in. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site
To know how to create a secure note, please check this out: How The Forum Works
Best Regards.
thanks - just sent secure note with original post
Hello @pinkcat,
Please go to Tools > Site Health and resolve any performance issues. In particular, upgrade your PHP version to at least PHP 8.0 (the recommended version). You can check your current PHP version under Tools > Site Health > Info > Server .
For the complete compatibility checklist, please refer to the Themeco documentation:
You need assistance from your hosting provider to upgrade your PHP version.
Cheers.
okay - thanks for that.
Always happy to help you out.
