Cornerstone saving crashes the UI

Hi @redleome,

Please double check your credentials because I am not able to login to your website by the credentials you provided.

Hope that helps and let us know how it goes.

Thank you.

Hi Marc,
Can you please try again

Hi @redleome,

I have created a page as shown in the video and updated and modified it multiple times, and didn’t find any issue described. Can you please check once again, and let us know if the issue still exists.
If that issue still exists, please let us know the steps to replicate it.

Thanks

Hi @tristup thank you for testing it, I posted a new video showing the problem that I’m encountering. Is it possible that this is happening only from my end? I’m using Moz and Chrome to test, and I’m seeing the error on both browsers

Here is the video: https://www.youtube.com/watch?v=3tO0BzFShwI&feature=youtu.be

Hi @prakash_s,

I saw your comment from this post about Cornerstone and how it is saved as a Post type:

This sounds similar to an error that I’m experiencing…
–Did I understood that correctly? If I have a custom post type and I’m using the default editor from wordpress it can cause conflicts with Cornerstone? I have disabled all plugins on my site but the custom post type data saved from before are still in the WordPress database, could that be an issue?

Even after disabling the custom post type plugin it still doesn’t work tho…

1 Like

I am having this exact same issue. This is NOT a “you edited the page outside of Cornerstone” issue. Thank you for the video!

Hi, I think in our case it might actually be a conflict with our custom post types, do you guys have it on your site too @lwskcmi?? We have a separate post type for Job posts that doesn’t use cornerstone as an editor, its just using the default wysiwyg editor and saves its own meta to the db… I think its possible after the update that its triggering an error with that meta and the meta from cornerstone. It doesn’t explain why the image is also getting broken but that is just a my hunch, of course I could be wrong. Note that everything worked as it should before with the Post section only using the default Wysywig editor and pages using cornerstone.

It would be good to know if this is the issue from the Cornerstone team of course, so that we can avoid it if it can cause conflicts. cc @prakash_s

Hey @redleome,

The fastest way to check if this issue is only with Cornerstone is to deactivate all other plugins and switch to the parent theme.

If Cornerstone works fine without your custom post type, you need to find the issue with your custom post type. If we investigate the issue on your site, that would be custom development as we’ll be involved in working with custom code.

If Cornerstone won’t work with everything deactivated, the problem is highly likely in your database setup. We can investigate if this is the case but we couldn’t guarantee a fix as this is still beyond our control.

Thank you for understanding.

Hi @christian,

Revising my response, to simplify it:
I tested again with all of the plugins off aside from Cornerstone. It’s still not working.

Were you able to replicate the problem from your side? please check the video that I posted. It would be good to clarify if the error exists in the first place.

Thank you!

Hello @redleome

It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details of your staging site installation.

  • Staging WordPress Login URL
  • Staging website Admin level username and password
  • FTP details

Thanks

No custom post types on our site. Cornerstone is just eating all of our content.

Hello @lwskcmi,

We will be responding to your other thread to avoid any confusion and getting off-topic.

Thank you for your understanding.

Hi, I got a staging version running now on our other server:

Hello @redleome,

It looks like there is something wrong with your server configuration.

See the secure below.

Regards.

Hi Ruenel,

Can you please try the following link: I am using URL forwarding that’s why it broke.

Hey @redleome,

There’s still a problem. Please check.

hi can you please try again?

Hey @redleome,

I see the issue. It happens on the second edit of the page and not by adding an image.

This might be because your database setup doesn’t allow Cornerstone to continually access the database. Regretfully, we couldn’t tell the exact cause as we do not have access to your server. It is only your web host that could investigate this issue as they have server control including the database.

This issue is only specific to a very few specialized web host or server setups. I’d recommend moving to a standard WordPress web host as X and Cornerstone works flawlessly in most web hosts.

Or, please contact your web host to follow the MySQL setup below. Just note that this is not a guarantee that it will work. There might be a special configuration that hinders Cornerstone to work on your setup.

aria_block_size	8192
aria_checkpoint_interval	30
aria_checkpoint_log_activity	1048576
aria_force_start_after_recovery_failures	0
aria_group_commit	none
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aria_log_file_size	1073741824
aria_log_purge_type	immediate
aria_max_sort_file_size	9223372036853727232
aria_page_checksum	ON
aria_pagecache_age_threshold	300
aria_pagecache_buffer_size	134217728
aria_pagecache_division_limit	100
aria_pagecache_file_hash_size	512
aria_recover	NORMAL
aria_repair_threads	1
aria_sort_buffer_size	268434432
aria_stats_method	nulls_unequal
aria_sync_log_dir	NEWFILE
aria_used_for_temp_tables	ON
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auto_increment_offset	1
autocommit	ON
automatic_sp_privileges	ON
back_log	150
basedir	/usr
big_tables	OFF
binlog_annotate_row_events	OFF
binlog_cache_size	32768
binlog_checksum	NONE
binlog_commit_wait_count	0
binlog_commit_wait_usec	100000
binlog_direct_non_transactional_updates	OFF
binlog_format	ROW
binlog_optimize_thread_scheduling	ON
binlog_stmt_cache_size	32768
bulk_insert_buffer_size	8388608
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character_set_connection	utf8mb4
character_set_database	utf8
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character_set_results	utf8mb4
character_set_server	utf8
character_set_system	utf8
character_sets_dir	/usr/share/mariadb/charsets/
collation_connection	utf8mb4_unicode_ci
collation_database	utf8_general_ci
collation_server	utf8_general_ci
completion_type	NO_CHAIN
concurrent_insert	AUTO
connect_timeout	10
datadir	/srv/bindings/5a3a06f1a3cb488c8f2aca6e9c4632d1/data/
date_format	%Y-%m-%d
datetime_format	%Y-%m-%d %H:%i:%s
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init_connect	
init_file	
init_slave	
innodb_adaptive_flushing	ON
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innodb_data_file_path	ibdata1:12M:autoextend
innodb_data_home_dir	
innodb_disable_sort_file_cache	OFF
innodb_doublewrite	ON
innodb_empty_free_list_algorithm	backoff
innodb_fake_changes	OFF
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innodb_file_format	Barracuda
innodb_file_format_check	ON
innodb_file_format_max	Antelope
innodb_file_per_table	ON
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innodb_flush_log_at_trx_commit	2
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innodb_force_load_corrupted	OFF
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innodb_foreground_preflush	exponential_backoff
innodb_ft_aux_table	
innodb_ft_cache_size	8000000
innodb_ft_enable_diag_print	OFF
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innodb_ft_num_word_optimize	2000
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innodb_ft_server_stopword_table	
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innodb_ft_user_stopword_table	
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innodb_monitor_enable	
innodb_monitor_reset	
innodb_monitor_reset_all	
innodb_old_blocks_pct	37
innodb_old_blocks_time	1000
innodb_online_alter_log_max_size	134217728
innodb_open_files	400
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innodb_page_size	16384
innodb_print_all_deadlocks	OFF
innodb_purge_batch_size	300
innodb_purge_threads	1
innodb_random_read_ahead	OFF
innodb_read_ahead_threshold	56
innodb_read_io_threads	4
innodb_read_only	OFF
innodb_replication_delay	0
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innodb_rollback_segments	128
innodb_sched_priority_cleaner	19
innodb_show_locks_held	10
innodb_show_verbose_locks	0
innodb_simulate_comp_failures	0
innodb_sort_buffer_size	1048576
innodb_spin_wait_delay	6
innodb_stats_auto_recalc	ON
innodb_stats_method	nulls_equal
innodb_stats_modified_counter	0
innodb_stats_on_metadata	OFF
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innodb_stats_sample_pages	8
innodb_stats_traditional	ON
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innodb_status_output	OFF
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innodb_table_locks	ON
innodb_thread_concurrency	0
innodb_thread_sleep_delay	10000
innodb_track_changed_pages	OFF
innodb_undo_directory	.
innodb_undo_logs	128
innodb_undo_tablespaces	0
innodb_use_atomic_writes	OFF
innodb_use_fallocate	OFF
innodb_use_global_flush_log_at_trx_commit	ON
innodb_use_native_aio	OFF
innodb_use_stacktrace	OFF
innodb_use_sys_malloc	ON
innodb_version	5.6.26-76.0
innodb_write_io_threads	4
insert_id	0
interactive_timeout	420
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join_buffer_space_limit	2097152
join_cache_level	2
keep_files_on_create	OFF
key_buffer_size	20971520
key_cache_age_threshold	300
key_cache_block_size	1024
key_cache_division_limit	100
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last_insert_id	560
lc_messages	en_US
lc_messages_dir	
lc_time_names	en_US
license	GPL
local_infile	ON
lock_wait_timeout	31536000
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log_bin	ON
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log_error	/srv/bindings/5a3a06f1a3cb488c8f2aca6e9c4632d1/logs/mysqld.log
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log_slow_rate_limit	1
log_slow_verbosity	
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old	OFF
old_alter_table	OFF
old_mode	
old_passwords	OFF
open_files_limit	4096
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optimizer_switch	index_merge=on,index_merge_union=on,index_merge_sort_union=on,index_merge_intersection=on,index_merge_sort_intersection=off,engine_condition_pushdown=off,index_condition_pushdown=on,derived_merge=on,derived_with_keys=on,firstmatch=on,loosescan=on,materialization=on,in_to_exists=on,semijoin=on,partial_match_rowid_merge=on,partial_match_table_scan=on,subquery_cache=on,mrr=off,mrr_cost_based=off,mrr_sort_keys=off,outer_join_with_cache=on,semijoin_with_cache=on,join_cache_incremental=on,join_cache_hashed=on,join_cache_bka=on,optimize_join_buffer_size=off,table_elimination=on,extended_keys=on,exists_to_in=on
optimizer_use_condition_selectivity	1
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performance_schema_accounts_size	-1
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performance_schema_events_stages_history_long_size	-1
performance_schema_events_stages_history_size	-1
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performance_schema_events_statements_history_size	-1
performance_schema_events_waits_history_long_size	-1
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performance_schema_session_connect_attrs_size	-1
performance_schema_setup_actors_size	100
performance_schema_setup_objects_size	100
performance_schema_users_size	-1
pid_file	/srv/bindings/5a3a06f1a3cb488c8f2aca6e9c4632d1/mysqld.pid
plugin_dir	/usr/lib64/mysql/plugin/
plugin_maturity	unknown
port	27157
preload_buffer_size	32768
profiling	OFF
profiling_history_size	15
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protocol_version	10
proxy_user	
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pseudo_thread_id	15
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query_cache_min_res_unit	4096
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query_cache_strip_comments	OFF
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query_cache_wlock_invalidate	OFF
query_prealloc_size	8192
rand_seed1	0
rand_seed2	0
range_alloc_block_size	4096
read_buffer_size	131072
read_only	OFF
read_rnd_buffer_size	262144
relay_log	
relay_log_index	
relay_log_info_file	relay-log.info
relay_log_purge	ON
relay_log_recovery	OFF
relay_log_space_limit	0
replicate_annotate_row_events	OFF
replicate_do_db	pantheon
replicate_do_table	
replicate_events_marked_for_skip	replicate
replicate_ignore_db	
replicate_ignore_table	
replicate_wild_do_table	
replicate_wild_ignore_table	
report_host	
report_password	
report_port	27157
report_user	
rowid_merge_buff_size	8388608
rpl_recovery_rank	0
secure_auth	OFF
secure_file_priv	/srv/bindings/5a3a06f1a3cb488c8f2aca6e9c4632d1/tmp/
server_id	2621846225
skip_external_locking	ON
skip_name_resolve	ON
skip_networking	OFF
skip_replication	OFF
skip_show_database	OFF
slave_compressed_protocol	OFF
slave_ddl_exec_mode	IDEMPOTENT
slave_domain_parallel_threads	0
slave_exec_mode	STRICT
slave_load_tmpdir	/srv/bindings/5a3a06f1a3cb488c8f2aca6e9c4632d1/tmp
slave_max_allowed_packet	1073741824
slave_net_timeout	3600
slave_parallel_max_queued	3145728
slave_parallel_threads	8
slave_skip_errors	OFF
slave_sql_verify_checksum	ON
slave_transaction_retries	10
slave_type_conversions	
slow_launch_time	2
slow_query_log	ON
slow_query_log_file	/srv/bindings/5a3a06f1a3cb488c8f2aca6e9c4632d1/logs/mysqld-slow-query.log
socket	/srv/bindings/5a3a06f1a3cb488c8f2aca6e9c4632d1/data/mysql.sock
sort_buffer_size	2097152
sql_auto_is_null	OFF
sql_big_selects	ON
sql_buffer_result	OFF
sql_log_bin	ON
sql_log_off	OFF
sql_mode	
sql_notes	ON
sql_quote_show_create	ON
sql_safe_updates	OFF
sql_select_limit	18446744073709551615
sql_slave_skip_counter	0
sql_warnings	OFF
ssl_ca	/etc/pantheon/ca.crt
ssl_capath	
ssl_cert	/srv/bindings/5a3a06f1a3cb488c8f2aca6e9c4632d1/certs/binding.crt
ssl_cipher	
ssl_crl	
ssl_crlpath	
ssl_key	/srv/bindings/5a3a06f1a3cb488c8f2aca6e9c4632d1/certs/binding.key
storage_engine	InnoDB
stored_program_cache	256
sync_binlog	1
sync_frm	ON
sync_master_info	0
sync_relay_log	0
sync_relay_log_info	0
system_time_zone	UTC
table_definition_cache	400
table_open_cache	400
thread_cache_size	0
thread_concurrency	10
thread_handling	one-thread-per-connection
thread_pool_idle_timeout	60
thread_pool_max_threads	500
thread_pool_oversubscribe	3
thread_pool_size	32
thread_pool_stall_limit	500
thread_stack	294912
time_format	%H:%i:%s
time_zone	SYSTEM
timed_mutexes	OFF
timestamp	1606064314.712698
tmp_table_size	16777216
tmpdir	/srv/bindings/5a3a06f1a3cb488c8f2aca6e9c4632d1/tmp
transaction_alloc_block_size	8192
transaction_prealloc_size	4096
tx_isolation	READ-COMMITTED
tx_read_only	OFF
unique_checks	ON
updatable_views_with_limit	YES
use_stat_tables	NEVER
userstat	OFF
version	10.0.23-MariaDB-log
version_comment	MariaDB Server
version_compile_machine	x86_64
version_compile_os	Linux
version_malloc_library	system
wait_timeout	420
warning_count	0

Hope that helps and thank you for understanding.

I’m not certain if its the server because the same error is happening to a copy from my localhost.
I’ll try to contact our server and see if there had been any changes and if they can apply the configurations that you have mentioned.

I will continue investigating this error, is it okay if we keep this issue open for now? I would like to share the solution if we do find any.

Thank you for the help so far!

Sure, we can. We do not close threads. It will close 10 days after the last response.
You are most welcome.