Cornerstone Rich Text is not working

[kattoo]

I installed a brand new X-theme with cornerstone. I cannot change to Rich Text and I cannot close the window. I only can make changes in HTML. What is wrong? Thanks for your help. Kattoo

[prakash_s]

Hello Kattoo,

Thanks for writing to us.

In order to help you with your concern, we need to check your settings. I would request you, please share your details in a secure note. Please provide the following details meanwhile you must troubleshoot a few common issues before we investigate your settings.

• WordPress Login URL
• Admin-level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

[tristup]

Hi Kattoo,

The given credentials are not working, can you please check and send it once again.

Thanks

[kattoo]

user: cornerstone
pasword:cornerstone4delasalle

[prakash_s]

Hello Kattoo,

Thanks for sharing the correct login details, I went ahead and checked your setting it seems that there is a plugin conflict with the Enable jQuery Migrate Helper plugin. I would suggest you temporarily deactivate the Enable jQuery Migrate Helper plugin, clear your browser cache then check it or check it in the private mode of the browser.

Thanks