Cornerstone - Red spinner keeps spinning. Error messages

[ukremmin]

Hi,

Cannot use Cornerstone to edit pages, red spinner keeps spinning.
I have 6.0.4 installed and get error messages:

POST https://www.villabreitenberg.com/cornerstone-endpoint 404 (Not Found)
cs.js?ver=3.0.4:67847 Failed to recover from malformed AJAX response:
{readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}
cs.js?ver=3.0.4:67865 Failed AJAX request. Switching to fallback.
{readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}

VM301 jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 1.4.1
VM300 jquery.js:4 POST https://www.villabreitenberg.com/cornerstone-endpoint 404 (Not Found)
cs.js?ver=3.0.4:67847 Failed to recover from malformed AJAX response:
{readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}
cs.js?ver=3.0.4:67865 Failed AJAX request. Switching to fallback.
{readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}

I have no cache plugin activated.
PHP is 7 something. (7.2, I think)

Coprnerstone worked earlier today, suddenly does not work anymore.

Any idea?

[mldarshana]

Hi There,

Thanks for writing in! Could you please try deleting your Cornerstone plugin file and then re-install it by head over to X -> Validation section (wait for few seconds to automatically update the latest version).

Then re-generate your permalink settings by head over to Settings -> Permalinks section and selecting the options postname.

If you’re still having issues, try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Also make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.

• Check your PHP Max Execution Time and set it for 120 for optimal usage.

Let us know how it goes.
Thanks!

[ukremmin]

Did all that, no success. I get messages like these:

jquery.js?ver=1.12.4:4 POST https://www.villabreitenberg.com/cornerstone-endpoint 404 (Not Found)
cs.js?ver=3.0.4:67847 Failed to recover from malformed AJAX response:
{readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}
cs.js?ver=3.0.4:67865 Failed AJAX request. Switching to fallback.
{readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}

or

wp-lists.min.js?ver=4.9.5:1 Uncaught ReferenceError: ajaxurl is not defined
at wp-lists.min.js?ver=4.9.5:1
at wp-lists.min.js?ver=4.9.5:1
(anonymous) @ wp-lists.min.js?ver=4.9.5:1
(anonymous) @ wp-lists.min.js?ver=4.9.5:1

Spinner still spins red.

Some Server info:

PHP v7.2.4-1+0~20180405085552.20+jessie~1.gbpbff9f0 MYSQL Maximum Packet Size 4,0 MiB
MYSQL v5.7.17-log MYSQL Maximum No. Connection 151
Server Document Root /home/www/…com PHP Memory Limit 512,0 MiB
Server Load N/A PHP Max Post Size 150,0 MiB
PHP Max Script Execute Time 50000s

Help, please …

[Prasant]

Hello @ukremmin,

Thanks for updating the thread.

WordPress is having some some compatibility issues with PHP 7.2. Although it works but as of now it’s not fully compatible. Can you please ask your hosting company to downgrade PHP to v5.6 and see how it goes?

If it does not works, please deactivate and delete Cornerstone completely from Plugins > Installed Plugins. Make sure to delete Cornerstone folder from /wp-content/plugins/ directory as well. After that, please visit X > Validation and doing so will automatically install latest version of Cornerstone. Please try to edit pages using Cornerstone to see wether or not problem is resolved.

In case noting works, can you please share website login (username/password) and FTP (hostname/username/password) details in a secure note for us to take a closer look? Also can you please give us to the permission to troubleshoot the problem? We may have to perform some tests on the website which may effect the performance, appearance, layout and functioning of website temporarily.

Thanks.