Cornerstone Preview window not available

Good Day,

I have read numerous posts for the past 12 hours and can not resolve the issue. In Cornerstone I can not preview my home page. The different elements are visible in the sidebar. The other pages seem to work fine and the preview loads. I have increased the PHP memory, disabled plugins and checked URL’s. I do have a SSL certificate on the site - really simple SSL and I am not sure if this causes the problem. I am by no means a seasoned web pro, and your help will be much appreciated.

Hello @Winelands_FF,

Thanks for writing in!

I tested your home page on my end in dev tools I am getting Failed to load resource: the server responded with a status of 500 () message. I tried to save the home page as template and then created a test page in draft mode. However, on that page also I am getting same error message. I then tried to test for plugin conflict but that’s not helping either.

To take a more closer look, please share FTP details in secure note. In the mean time you can take a look at following post to learn more about 500 error message:

Thanks.

Thank you Prasant, will send you the details now.

Hi @Winelands_FF,

This is kind of weird, without plugins and child theme, it still the same. Plus, there is no logged error so this might actually a PHP error, could be host restriction related which triggers the error.

Would you mind creating another copy of your site on diffeent host environment just for comparison, it will be your staging. Please check this for staging setup https://theme.co/apex/forum/t/slider-revolution-error-message/48874

Thanks!

Thank You for your time Rad,

Will try it and let you know.

Best Regards,

Philip

You are most welcome. :slight_smile:

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