Cornerstone preview pane is broken after last update

Support
#1

It appears that the update which introduced inline editing “broke” Cornerstone page builder.

I’ve cleared all cache and checked for plugin conflicts. (We hadn’t introduced any new plugins since the Cornerstone update.)

We are using CloudFlare, which I disabled as a test, but that didn’t seem to fix it either.

Here’s a short video demonstrating the problem:

#2

Hi There,

Thanks for writing in!

As we don’t have access to your admin, can’t confirm what could be the issue. I have checked in my setup and didn’t find a similar issue.
I would like to suggest you a few troubleshooting to check if that helps. As you have already taken care of a few points that I will not include those in my list.

  1. Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A misplaced semi-colon or a missing bracket will cause the issue you’re seeing.

  2. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  3. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
    define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );
    In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
    Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
    All the best!
#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#4

Hi,

I checked and it seems to look the same on my end.

Cornerstone

Front End

Please clear your browser cache and check again.

Thanks