Cornerstone preview not loading due to incomplete iframe response

Support
#1

Hello Apex support!

There are many help topics like this in the forum already and I have addressed these things so far:

  1. I have updated X Theme and the Cornerstone plugin
  2. No other plugins (other than Akismet) are installed
  3. I have changed to SSL
  4. I have added the following code to wp-config.php
    define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );
  5. I changed my .htaccess to .htaccess-bak then saved my permalink settings

Is there anything else you can suggest that will help? This is a new site installation, I only have the Renew 8 demo content so far.

Thanks!

#2

Hi,

In that case, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

Thanks

#3

Hi @Wildkinwellness,

Would you mind confirming if the URL is correct? It’s unreachable on my end. Perhaps the correct URL is the one in SFTP URL? It matches the URL in your license page. But, the admin login credentials aren’t working on that working URL.

Please provide the correct one.

Thanks!

#4

Hi

I have the same problem did this get resolved?

#5

I updated the secure note.
wildkinjournal.com

#6

Hello There,

The given credentials is not working for us.

Please double check.

#7

Hi @RueNel, I have updated the secure note with a working account. Sorry about that, I’ve tested this one works.

#8

Hi @Wildkinwellness,

It still not working, please provide a correct one. I did a copy-paste to make sure it’s exactly as you provided. But it says password is incorrect. I also tried the combination of the previous and new credentials and it’s not working.

Thanks!

#9

Hi @Wildkinwellness,

Thanks for the correct credentials. It’s because of your coming soon page, it’s displaying even if you’re logged in. Coming soon page should be visible to non-logged in users only. Please use a different coming soon page, I tried with other pages and cornerstone works well.

Thanks!

#10

Okay Rad, thanks for finding out what was wrong with it. I’ll try and change it now.

#11

Hi @Wildkinwellness,

Let us know how it goes.

Thanks.

#12

Hi,

I’m having the same issue. I’ve tried all of the recommended changes except changing the .htaccess file to .htaccess-bak. I am not sure how to do that with my FTP. Can you please help me resolve the issue of my preview not working. It’s really inhibiting my ability to build my website.

#13

Hi,

For htaccess, please refer to this link - https://www.tipsandtricks-hq.com/how-to-reset-the-htaccess-file-of-your-wordpress-site-using-ftp-8527

If that doesn’t help kindly do the following

  1. Re-install PRO theme
  2. Check php version, make sure it’s at least version 5.6
  3. Contact your hosting provider and request to increase memory limit and maximum execution time.
    you can do it yourself by adding the code below in your wp-config.php file 
set_time_limit(300);
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks

1 Like
#14

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