Cornerstone plugin issue

[dxdancer]

Security removed malware from my site but they had to deactivate cornerstone so my login page will load. So now, my site doesn’t looks right.

I have just tried activating the plugin but cant because they have moved the file?

They recommend I contact you as there is a plugin issue.

Please can you help? I can send you all the details in private

[tristup]

Hi Dawn,

Thanks for reaching out.
It seems the PHP version is the reason behind your issue, I would suggest you upgrade the PHP version to 7.4 by contacting your Hosting Service provider and check if that issue resolves or not. I would also suggest you update the X to its latest version i.e. 9.0.8 and install the Cornerstone by following the below steps.

1. Delete the Cornerstone
2. Update the X theme to the latest version on automatic updates
3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be at the latest version

Please clear all type cache including the Style Cache from Cornerstone > Settings > System > Clear Style Cache and check in the incognito/private mode of the browser.
If that does not resolve your issue, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks