Cornerstone Plugin Creates 500 Internal Server Error

[oturpin]

WP Version 4.9.4
MySQL Version 5.5.32
PHP Version 5.3
X Version 6

I’ve got a brand new Wordpress install and have installed the X Theme.
The theme didn’t work until I upped the memory limit in the wp-config file.

But now I get a 500 Internal Server Error whenever I activate the Cornerstone plugin. I can only access the site and admin again after renaming the plugin folder on the FTP (effectively deactivating it).

I have no other plugins active at the same time, none. I even disabled W3TC.

Please help as I’d like to be able to use Cornerstone and also not have to disable it everytime I click on “X Addons”.

[Prasant]

Hello @oturpin,

Thanks for asking.

This usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page with the error, you should have some error output describing the issue in more detail. Along with that can you please share website credentials (url/username/password) in a secure note for us to take closer look?

Thanks.

[oturpin]

Hey Prasant,
Thanks for getting back to me! I’ve added an user for you, credentials in the secure note.

So I get this error just activating debug mode with Cornerstone deactivated:

Notice: Constant WP_MEMORY_LIMIT already defined in /hermes/bosnaweb20a/b2763/*****/public_html/*****/wp-config.php on line 96

I’ve just censored the address here with ***, but you will see it when you log in.

Now, with Cornerstone activated:

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 122880 bytes) in /hermes/bosnaweb20a/b2763/******/public_html/******/wp-content/plugins/cornerstone/includes/elements/mixins/counter.php on line 212

Thanks for your help!

[jade]

Hey there,

Please contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

[oturpin]

Hi,

I already had increased memory limits in the wp-config.php file. I changed the values for those you mentioned, but it still gives me the same error.

Thanks,

[The_E_Blog]

Had the same issue. Contact your Hoster and ask him to increase your Memory Limit. Do you have Access to the php.ini on your Server?

[oturpin]

Yeah I guess I’ll have to do that. They’re a pain to contact and no cpanel. Was hoping to do it myself.

I can edit php.ini in the public_html, but I don’t have access to edit anything else on the server.

[jade]

Hi there,

It would be best to contact your host about the PHP memory limit or your site because there are instances that even if you add that code suggested in the wp-config.php file would not take effect as this will only be possible if adjust by your host.

[oturpin]

The host has increased the memory limit and enabled output_buffering.
Everything seems to be in working order now!

Thanks for your help

[jade]

Glad to hear that.

[rad]

@TheAustrianPro, I noticed that you posted a reply. Please start a new thread of you have issues and questions