Cornerstone Plug-in not activating in Wordpress

[concordwaterloo]

Hi there,

I am getting a critical error on one of my web pages, and additionally my pages are now showing up only in the cornerstone app and not under the traditional word press tab. When I check my plug-ins cornerstone is not deactivated and I cannot get it to activate. I am thinking this may be my main issue.

thanks!

[tristup]

Hi Zach,

Thanks for reaching out.
You are already using the Pro and you don’t need to activate the Cornerstone plugin as it is already included in it. And if the issue is related to the Cornerstone, it will affect the whole site.
I suspect it might be something else which is behind your problem. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password
– FTP/CPanel credentials to access the files.

To create a secure note, click the key icon underneath any of your posts.

Thanks

[concordwaterloo]

I have included the login information in a secure note. I really would appreciate your help in further troubleshooting this issue.

Thanks so much!
Zach

[prakash_s]

Hello Zach,

Thanks for sharing the login details it seems that there is a plugin conflict issue. I would suggest you please deactivate the Sermon Manager Pro and recheck it again. Please note that we don’t provide any third-party plugin support it is out of the support scope.

Thanks for understanding