Cornerstone Page Edit mode not showing elements

Hi, I update my X Theme & Cornerstone in this staging environment: https://sociostage.wpengine.com/ and now I can’t edit the page because the cornerstone edit page mode don’t shows me nothing (just header and footer)

Do you know how to solve it?

Thanks

Hello @amebadiseno,

Thanks for writing to us.

It might be an issue of plugin conflict or a version compatibility issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, Please share your details in a secure note so that we can investigate your setting. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP Details

You can find the Secure Note button at the bottom of your posts

Thanks

Thanks for your response. I tried disabling plugins and the edit page shows me a message that says that could’t load the cornerstone frame. I attache the console error.

I try too choosing the parent theme to be sure that is not a child customization conflict and the bug continues, so i will give you our access in a secure note.

Thank you

Hello @amebadiseno,

Thanks for sharing the login and FTP credentials. I went ahead and checked your site. It seems that there was some cache issue. Now the builder is working fine. I followed these steps to fix it.

  1. Deleted the Cornerstone plugin
  2. Activated the default WordPress theme
  3. Deleted the X theme.
  4. Downloaded the X theme from your Themeco Dashboard.
  5. Install the latest version of the X theme.
  6. Install the Cornerstone plugin from the Dashboard link

Now the builder is working fine. Please have a look at the given screenshot below

I would suggest you clear your browser cache and then check it at your end.

Thanks

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