Cornerstone not working!

Support
#1

Hi my page is not editabile with Cornerstone anymore…
I checked all Plugins but nothing is enough to fix.
The only thing I did, I tried to duplicate the page with Duplicate Post, did not work well so I deactivated the plugin… What can I do?
Thank you for help

#2

Actually it is not that page, it is ALL the pages even if I create a new one!

#3

Hi There,

Thanks for writing in!
As we don’t have access to your admin, can’t confirm what exactly could be the issue.
I would only suggest you few troubleshooting to check if that helps.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS, Javascript and templates.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
    define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );

In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#4

Here with the login credentials:

#5

Now it is working! I deactivated everything and reinstalled Cornerstone…
Thank you!

#6

Glad it’s working now, cheers!

#7

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