Cornerstone Not Working After New Update

Support
#1

Hi!

I see this is a popular topic. Cornestone is not working since the latest update. I updated a few minutes ago then went back to try and edit my homepage, but cornerstone only produces the spinning wheel and will not load. I designed many parts of my website using it so I am unable to make necessary changes. Please help.
Also, this issue has nothing to do with any caching or optimization plugin so they do not need to be deactivated and no other plugin was causing an issue to my knowledge prior to the update. My website is Keiani Enterprises I would like to send a secure note please. :confused:

1 Like
#2

Now that your post is created, you can add a secure note. Look for the “Secure Note” button at the bottom right of your post while logged in. You can safely post WordPress admin credentials inside it.

#3

Hi, Alexander!

Message sent. Thank you!

#4

Hi There,

I tried to edit your page and it loaded just fine, please clean your browser cache and test it again.

Also let us know which browser and device you are using while experiencing the issue

Thank you

#5

I have the same problem. Tried to do it in incognito mode on Chrome (in case cookies were an issue). Still no dice.

1 Like
#6

Hi, Joao!

I tried using both chrome and Firefox. It worked for a brief moment in chrome just long enough for me to edit my home page. However, I also needed to edit elements on my contact page, but it stopped working. When on the contact page it loaded the page itself momentarily, but no cornerstone elements. I refreshed only to receive the spinning wheel again. Next I tried in Mozilla and still the same spinning wheel problem without loading at all. :disappointed:

#7

@lhd333 Thank you for opening up your own thread. I’ll take a look there soon.

@fantasy_5 This is most certainly an issue with the cacheing. When Cornerstone loads that preview frame, it sends instructions to “not cache” both with no cache headers and some common WordPress constants. This isn’t being honored by your cacheing plugins that request is served in an “optimized” format. This is why sometimes it works and sometimes it doesn’t.

I also see that you have multiple cacheing and optimization plugins active. Using more than one can cause conflicts because they don’t have ways to be aware of each other. As they perform similar tasks you could see strange things going on when they bump into each other.

I would recommend that while the site is being built or worked on that you fully disable all cacheing and optimization. This will eliminate false positives. When you’re done working on the site, you can re-enable it. This is especially true after an update because it could be serving some files from the previous release and some from the current release depending on what is still lingering.

#8

Hi, Alexander!

I have disabled all such plugins, but cornerstone is still not working properly. I have also paused CloudFlare. I have attached a screenshot of the things I am seeing. I cleared my cache in the browser and on the website. Can you please login to see if you’re having the same issues.

#9

I’ve logged in and that page is working just fine for me. I’ve not changed anything.

I’m wondering if somehow an older version of a file didn’t get cleared out of a cache. Could you try using a different web browser? Or try using incognito in Chrome, or private browsing in Firefox?

While the builder is working, I am seeing some other issues on that page. Did you recently switch to HTTPS instead of HTTP? It looks like some images can’t load because their URLs are still set to http.

1 Like
#10

Hi, Alexander!

I was able to get in and make the necessary changes per your initial advice. I stand corrected… it seems there was a caching issue. No, my site was already set up to operate as https, but deactivating everything you suggested helped. Many thanks & kind regards. :smiley:

#11

On behalf of my colleague, you’re welcome. Cheers!

1 Like
#12

Hi, Paul!

How do I make images that are added c/o cornerstone mobile responsive?

#13

Hi there @fantasy_5,

By default Cornerstone is responsive, but some aspects of the content area you may want to add specific classes to your rows/columns and then modify the output using media queries. If you aren’t familar with media queries, there’s a great tutorial on those here: http://learnlayout.com/media-queries.html

Apart from media queries there is also the option in Cornerstone to set visibility, for instance say you have an area on your site with a large image in Cornerstone only suitable for Desktop/Laptops. You can set the visbility to hide on mobiles and tablets.

Then under that add the mobile image and hide the mobile image on desktops/laptops. This way you can handle everything directly in the builder without needing to use custom CSS.

Thanks!