Cornerstone not showing the page on edit mode

Support
#1

Hi there,

I am not sure if it’s a bug or if I did something wrong.

I have a page that I can’t edit with cornerstone: I can preview the page but once I open the edit mode, the editor shows the option as it’s a blank page.

#2

Hi There,

This might happen if the page is edited outside cornerstone accidentally. Please note that it is not recommended to edit it to edit outside Cornerstone because we will loose the ability to edit it back due to content serialization. Other cause might be if the database content was directly edited. Unfortunately, if this two happened we have to rebuild the page.

#3

Thank you,

I figured out that another admin made an edit on the raw content. And had to rebuild the page…

At least we know that nobody should edit the content outside of cornerstone.

Cheers

#4

Glad to hear you got it sorted.

Cheers!