Cornerstone Not Saving for Me

Support
#1

Website: http://www.simpletitle.us/

Issue : Cornerstone not saving

I had this issue on a rush site I was working on but didn’t have time to wait for the ticket. Despite that I bought another license and started a new build. Sadly the same issue. The green bad gets 99% complete to the right but never always to the end.

Will Gladly provide logins in follow up. Thank you.

#3

Hi There,

Thank you for writing in! This is the actual error when I try to save your page,

{"success":false,"data":{"invalid_user":true,"message":"nonce verification failed."}}

Please contact your hosting and confirm the following:

PHP is 5.6 or greater
MySQL is 5.6 or greater
The mod_rewrite Apache module
PHP Max Execution time set to 300

I can confirm that your PHP version is lower that 5.6.

Let us know how it goes,
Cheers!

#4

Hello Friech,

Thank you for the prompt reply. I made some changes but the issue remains. Any idea?

Php is 5.6
MySQL 5.6.36
The mod_rewrite Apache module (activated)
and
PHP Max Execution time set to 300

Yet still no luck.

Thank you!

Ted

#5

Hello Ted,

We tried to log in to your site to test Cornerstone. Regretfully we cannot continue because we are greeted by a password protect screen.

Could you please give us full access so that we can investigate this issue further?

Thanks.

#6

The password is above

#7

Hello There,

I have logged in and tested your site. I am getting this error when I tried to save:
http://www.simpletitle.us/cornerstone-endpoint 400 (Bad Request)

The request returns 404 when saving, and it’s mostly related to security. Please contact your hosting provider and see if they can disable the security or exclude that URL and all requests (all payload related to that URL ) from your security rules.

Please let us know how it goes.

#8

Here is the response I got from hosting company.

I have tried three different browsers and each of them had completely strange results.

A) Outdated Mozilla was getting reload loop after entering the last password.
B) Up-to-date Chrome, allowed me to edit the page, adding content without any issues, but I was unable to find the “Save” button.
C) Up-to-date Opera, which threw frequently https://drive.google.com/file/d/0B7ydnETlo8P_RWVzdUtJdExpT3M/view?usp=drivesdk
D) An Up-to-date Safari also caused a loop asking constantly for a password.

Now, during my investigation, I was constantly grepping the error log for a mod_sec error with no success.

However, since the support of the xTheme claim that there is a security rule which breaks their Addon, I have completely disabled the mod_sec rules by adding:

Code:

SecFilterEngine Off
SecFilterScanPOST Off

to your .htaccess. In this case, your site will not be protected by the mod_sec rules anymore (as long as those rules are active).

Once the mod_sec has been disabled, I have tried editing the post again, with absolutely the same result.

I have commented the rule in question (as it is poses severe security risk), so you can uncomment it and test at will.

Please get in touch with your theme developer and ask them what rules should we apply to your account, so their Addon works without issues. I am afraid on their support articles, there is no information what changes are required.

Best Regards,

Vasil Lazarov
Senior Technical Support

#9

Forget it - I’m removing the theme and will try the license on another build.

#10

Let us know how it goes!

Thanks!