Cornerstone not loading with version 4.0.4

Support
#1

Hi,
Our website was updated to the latest version of X and cornerstone and when trying to edit page with cornerstone, the loading image never stops.

I deactivated all cache plugins and looking at the code, I receive this message :

How can I fix this?

Thanks,

Emmanuel

#2

Updated to PHP 7.3 and it works now. FYI

#3

We already use PHP 7.3, any other ideas?

#4

Hello Emmanuel,

Thanks for posting in!

Is your ModSecurity enabled? Please ask your hosting provider to whitelist the url in the secure note below.

Hope this helps. Kindly let us know.

#5

Hi,

Cache plugins are deactivated, CDN and ModSecurity firewall are turned off.
Cornerstone pages are still not loading. Any other solutions? Everything was working before update.

Emmanuel

#6

Hello Emmanuel,

Thanks for updating the thread.

We are sorry to hear that Cornerstone is not working as it should. To take a more closer look, would you mind sharing login credentials (WordPress admin) in secure note?

Thanks.

#7

I found the problem. It is related to the Polylang plugin. If I deactivate it, I can use Cornerstone.

There is a compatibility issue between cornerstone and polylang with the latest version of cornerstone.

Emmanuel

#8

Hey Emmanuel,

We are just glad that you have figured Polylang plugin is causing the issue.
Thanks for letting us know!

Best Regards.

#9

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