Cornerstone not loading when trying to edit

Support
#1

Hi there,
I have following problem with my installation here: http://241k8466.22.mydo.space/smetze_2017/svalfeld-gesamt

When trying to use cornerstone or options, the waiting circle is shown, moving … and nothing, even by waiting an hour or longer.

Please can you help with this issue?

Installed and activated plugins:

  • Akismet Anti-Spam
  • Apocalypse Meow
  • Authenticator
  • Cornerstone
  • CyberSyn
  • Gutenberg
  • Health Check & Troubleshooting
  • Slider Revolution

Even when all deactivated, same error.

Serverside:
P* HP: 7.2

  • MEMORY_LIMIT: 512M
  • Style Cache cleared
  • No custom CSS or JavaScript used, no ChildTheme

Running browsers: firefox & chrome on Windows7.

Thanks for any response.

#2

Hi There,

Thanks for the details!
I checked your site and can confirm the issue. This is something you are facing cs-vendor.js file issue.

So I compared the content of cs-vendor.js being served through the browser and the actual file content. It seems that the file being served is modified or affected by your host. Example,

This is the correct line

,m=new RegExp(["[À-ß][€-¿]","[à-ï][€-¿]{2}","[ð-÷][€-¿]{3}"].join("|"),"g")

but being served like this

And again, it’s correct through FTP.

I recommend contacting your hosting provider to fix the content encoding of the files being served. It’s them that could only fix it. And forward the above information to them.

Thanks!

#3

Thanks for your help. I forwarded to my hoster and wait for response. I will give you a follow up and hopefully with solution.

Thanks so far.

#4

You’re welcome and please let us know. Thanks!

#5

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