Cornerstone not loading, stuck on loading message

[MoniquePRM]

Hi,

After 8 months of use when I tried to enter our Cornerstone I only got the loading message. From reviewing the message I have tried deactivating all plugins however this also did not help.

Thanks for your help,

Monique

[Prasant]

Hello Monique,

Thanks for asking.

Please try out following general solutions.

1. Ensure you are fully up to date. See our changelog.
2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS, Javascript and templates.
6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
7. PHP Max execution time we recommend at least 120 seconds or higher
8. Please make sure you are running Php 7.2 or latter. You can refer following source for more information. https://wordpress.org/about/requirements/
9. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing helps, please give us WP Admin and FTP access in a Secure Note.

Thanks.