Cornerstone Not Loading on X Theme

Support
#1

As of Sunday I tried to get Cornerstone to load to edit a page to no avail. I have tried:

  • updating my browser
  • updating the plug in
  • clearing the website cache
  • clearing browser history/cache
  • restarting the browser
  • restarting the computer
  • reaching out to my hosting company
    Help!
#2

Hi @rjtucci1,

Thank you for reaching out to us. I checked your setup and I see you’ve updated Cornerstone to the latest version but didn’t update X. Always make sure to update both X and Cornerstone to their latest versions to avoid incompatibility issues and potential errors. You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site. If you find anything to be out of date, you can review our update guide.

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Let us know how it goes!

#3

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