Cornerstone not loading on home page

Support
#1

Hello,

I have a problem with Cornerstone not loading on the home page of a site. Attempting to launch CS gives the error: “The preview could not load. This is most often related to a plugin conflict or aggressive page cacheing. Checking the developer console for errors could indicate what went wrong.”

  • I tried the fixes suggested in this thread with no luck.

  • The page has a template. I created a test page and applied the template. I was able to edit that page with no issues. When I set the page to by the home page the editing ceased to work.

  • Added the Health Check plugin to the site, activated “Troubleshooting” mode and enabled Cornerstone. I was able edit the front page. I enabled a couple of plugins at a time and was able to edit each time. Finally had all plugins working and was able to edit the page. When I disabled the “Troubleshooting” mode the page could no longer be edited.

  • Had two errors in the console, one for jquery and one for cs.js.

#2

Hi There,

Thank you for writing in, please do the following.

  • Deactivate and delete the Cornerstone, and then reinstall it by navigate to X > Validation and wait for a few seconds, X will reinstall it automatically.

  • Contact your hosting provider to increase your allocated memory limit, not all hosting/plans allow their users to increase this manually so it’s better to contact them directly. Currently, your site’s PHP memory limit is 256MB but you’re running a lot of plugins.

If that two solutions did not work, please ask your host support to disable the mod_security on your site and see if that resolves the issue.

Let us know how it goes,
Cheers!

#3

Did the Cornerstone reinstall with no luck. Went back in and started looking more closely at the plugins, removing extras that they weren’t using. Finally managed to get it to work when I removed Icegram, a modal popup plugin. I’ve had other clients use it with no issues, but perhaps it was pushing our memory limit.

Thanks for the suggestions.

#4

Hi again,

Thank you for sharing the solution with us and we’re glad you managed to fix the issue.

Cheers!

#5

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