Cornerstone not loading in Wordpress - gray screen, no errror message

Support
#1

I am unable to access any of my pages through the cornerstone builder. When I click on anything Cornerstone from my WP dashboard, I simply get a solid gray screen. No error message, no loading icon – just a static gray screen. I know of 3 other folks (with different websites using Cornerstone) who are having the same issue. I had no trouble with Cornerstone last week. I have Pro X. I get this issue in both Chrome and Safari. Please advise - thank you!

#2

Hi Katie,

Thanks for reaching out.
It seems that you are using the older version of Pro i.e. 6.5.2, I would suggest you update it to the latest version i.e. 6.5.13, and check if that resolves your problem or not. If not, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One service.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Thank you. I updated the theme and there is no improvement. I haven’t added any new plugins in ages, and I haven’t added any CSS or customization. I am able to access cornerstone through firefox, but not through safari or chrome, and that is the same case for the other people I know who are having this issue. Something that may be of note: When I logged into WP this morning, I was prompted to updated Wordpress. There was no way around this prompt. I was told “update successful” – but I’m curious is this WP update created an issue?

#4

Hello Katie,

In order to help you with your concerns we need to check your settings I would suggest you please share your admin login details so we can check it on our end.

Thanks

#5

Yes, I added a secure note with my login credentials a little over an hour ago. Thank you!

#6

Hello @SchoolHabits,

I tried to access the cpanel but it requires a one-time password. I would suggest you please share the WordPress site admin login details.

Thanks

#7

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