Cornerstone not loading correctly

[replickadesigns]

Hello,
What would have cornerstone not load and have just a bunch of boxes where the icons should be inside the edit page using cornerstone.

[friech]

Hi There,

Thank you for writing in, first try clearing all your site’s caching feature (caching plugins, server-side caching, CDN cache, and browser’s cache) and see if that resolves the issue.

If not, then do a testing for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

And if that did not work still, please login to your server via FTP and add this on your .htaccess file.

AddType image/svg+xml svg svgz
AddEncoding gzip svgz

If this does not work, please contact your hosting support on how you can add MIME Type (woff, woff2, & svg) effectively.

Let us know how it goes,
Cheers!

[replickadesigns]

@friech

Thank you for writing in, first try clearing all your site’s caching feature (caching plugins, server-side caching, CDN cache, and browser’s cache) and see if that resolves the issue.

If not, then do a testing for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

And if that did not work still, please login to your server via FTP and add this on your .htaccess file.

AddType image/svg+xml svg svgz
AddEncoding gzip svgz

If this does not work, please contact your hosting support on how you can add MIME Type (woff, woff2, & svg) effectively.

Let us know how it goes,
Cheers!

I will try it out and let you know.

[basanta]

Thanks!

Happy to help any time.

[replickadesigns]

It didnt fix. Can you scan my site and see what the issue is.

[ruenel]

Hey There,
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

[replickadesigns]

How do you create a secure note?

[mldarshana]

Hi there,

You can locate the secure note option below your posts in the thread. Please refer to the image screenshot below.

Will look into your issue once you submit your information in a secure note.

Thanks!