Cornerstone not loading content with Wordpress 5.0.1

[Ri007]

Hi,

I’m having some issue with Cornerstone. When I try to modify a page or create a new one Cornerstone doesn’t load the content and appears to be stuck / nothing is shown on the page apart from the Cornerstone logo pulsing.

I upgraded to latest Xtheme and Cornerstone versions, as well as to the latest wordpress version (5.0.1), cleared the cache and tested with both classic editor activated and not, so far no luck. None of this solved it.

Any ideas? Thanks so much!

Best
Rick

[mldarshana]

Hi Rick,

Thanks for writing in! Could you please try following our general troubleshooting guidelines below and see if you can isolate the issue. Most possible causes are due to caching or plugin conflicts. Also check your PHP version and memory limit.

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Go to X/Pro > Settings and click on the Clear Style Cache button.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS and Javascript from the Theme Options or Child Theme and test the case.
6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

• Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
• Check your PHP Max Execution Time and set it for 120 for optimal usage (https://thimpress.com/knowledge-base/how-to-increase-maximum-execution-time-for-wordpress-site/).
• Try increasing your PHP Memory limit by following our guide here (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Let us know how it goes.
Thank you.

[Ri007]

Hi MlDarshana,

Thanks for the reply and the help.

I followed your steps and found a plugin conflict that is now fixed.
Cornerstone is now back to normal and working correctly.

Thanks so much for the prompt help!
Best,

Rick

[Prasant]

You are most welcome.

[D4Industries]

Super helpful, I experience a similar issue.

[mldarshana]

Glad we were able to help, Justin