Cornerstone not loading after updating x theme to 5.2.3 and cornerstone 2.1.4

Support
#1

Like many others, after updating to the newest theme and cornerstone, I cannot access to cornerstone editor, but rather receive an endless spinning wheel.

I’ve done all the things that you’ve suggested and still no luck.

Thank you.

#2

Hi There,

Please confirm you have X and Cornerstone updated to the latest versions.

If you have cache plugins, please flush the cache.

Also clean your browser cache.

And test it again.

If the issue persists, please try turning off all third party plugins and testing it again.

If that does not help, please provide your admin credentials in a secure note so we can take a closer look.

Thank you

#3

Same problem. Updated X and all my plugins. Increased PHP memory. Cleared the cache. Deactivated all plugins except Cornerstone. Still Cornerstone does not load for all pages, “A conflict on the front end of your site has prevented the preview from loading.” Main menu is vertical rather than horizontal and gets overwritten by the next element.I have a relatively simple site with only a few pages. My business coach with extensive Wordpress experience looked at my site and couldn’t spot the problem. Next steps?

#4

Hi @FredBrown,

“A conflict on the front end of your site has prevented the preview from loading.” in general is a generalized error message that can mean one of many things. Please make sure to read the following thoroughly and follow all steps outlined.

The message can be caused by the following:

Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

If you could please try the above and if you still have the issue we’d be more than happy to assist.

Thanks!

#5

I am having this same error- but have done all the troubleshooting, updates, cache cleared, etc.

Cornerstone just will not load.

#6

I have the same issue and I’ve gone through the suggested fixes. Any other updates on how to fix?

#7

Hi Guys,

Please try adding the code below in your wp-config.php file located at the root directory of your site.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You may add it before this line of code.

/* That's all, stop editing! Happy blogging. */

If that doesn’t help, kindly create a New Topic and provide us your wordpress admin login and FTP login in Secure Note.

Thanks

#8

  1. No idea if I’m using SSL. Don’t think so but don’t know how to check.

  2. Installed a caching plugin after the problems arose just to clear the cache. All plugins are now turned off.

  3. Not using Cloudflare to my knowledge.

  4. Not using a child theme to my knowledge.

Updated my wp-config.php file to include the code:
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

Would appreciate some assistance. Thanks.

P.S. I’m now getting the error message, “The preview could not load due to the iframe response being incomplete.”

#9

Hello @FredBrown,

Thanks for updating this thread. I would like to ask you to create a new thread along your site and login details so that we can investigate further. We want to check your settings and other parts of your site which may have caused this issue.

In most case:
The preview could not load due to the iframe response being incomplete. This is most often related to a plugin conflict, or customizations introducing a PHP error.
This usually means somethings halted PHP execution (fatal PHP error or syntax error). The following could help uncover more information:

  • Enable WP_DEBUG and WP_DEBUG_LOG14. You might be able to see an error message on the site right away. If not, the error log could reveal where the problem is originating.

Thank you very much.

#10

I fixed the problem. I think it was the PHP version. I ended migrating my site to a new host with an updated PHP version and it solved the problem. Thanks.

#11

Hello @alxalvrz,

It’s great to hear that the problem is resolved now. As of now recomended PHP version to run WordPress is 7 or above. You can also take a look at following documentation for further information on hosting requirements for WordPress:

Thanks.

#12

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