Cornerstone Not Loading after taking site live

Support
#1

License is valid and reflects properly in Manage Licenses page. Disabled all plugins, updated X and Cornerstone, but unable to edit pages in Cornerstone. On a deadline, please advise!

#2

Bump. I hate to be a pain but I’m running out of time and may lose a client over this.

#3

Hello There,

Thanks for writing in! Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to.

  • Are you using CloudFlare or a caching plugins? Please clear all the caches and purge your site cache in CloudFlare before testing your site especially after you just have updated the theme and the plugins. This would allow you to use the latest codes from the update and not the cache version.

  • In other case, Cornerstone is not loading maybe because you have exhausted your PHP memory limit. ​We highly recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

  • Or maybe a fatal error has occurred after you have updated the plugin or theme. There maybe a 3rd party plugin or a function call that is no longer of use which has triggered the fatal error. To find more if this is a fatal error, you can enable the debug mode. You can do this by opening wp-config.php and adding
define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the loading Cornerstone page, you should have some error output describing the issue in more detail.

And if all those three fails, please provide us your site url along with the access so that we can investigate and resolve the issue for you. To do that, please post in a secure note the following information:

  • WP login url
  • WP username
  • WP password
  • FTP hostname
  • FTP username
  • FTP password

Please let us know how it goes.

#4

I appreciate the reply, but I was forced to restore from a backup losing 16 manhours of work and almost losing a client. This is absolutely the last time I risk a project and my reputation with your code.

With that said, where in the name of all that is Holy can I customize the 404 page?

#5

Nevermind. Just SSH’d into server and found where that text is coming from…because inexplicably, it’s not anywhere in your UI or documentation. Unbelievable. In over 10 years of using WordPress I’ve never encountered a theme or framework that so CONSISTENTLY over-complicates.

#6

Hey There,

We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

Best Regards.

#7

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