Cornerstone NOT installing Themes

[maxmaxium5]

Hi there,

I just recently installed the Pro theme. However, Cornerstone or Design Cloud will not load themes it goes through the installing intregity business + preparing Taxonomies + but then NOTHING?? Ive updated theWP-Config_Memory to 1024 - I don’t have any new plugins so there should not be any plugin conflict. I also did clear browser Cache but that didn’t do anything.

Thanks so much for the help!

[tristup]

Hi @maxmaxium,

Thanks for reaching out.
There might be a few different reasons for this issue except the memory limit. I would suggest following troubleshooting about your demo import.

1. Increase PHP Execution Time Limit
2. Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
   And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.
3. The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.

I also recommend you ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16MB
innodb_log_file_size = 128M
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16MB
innodb_log_file_size = 128MB

If the above does not help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks