Hello, after logging in to the site this morning Cornerstone is not working properly the interface is all squashed and I cannot see the page. I’ve attached a screenshot
I will attach some credentials in a secure note for the website back end
Hey Stephen,
Thanks for reaching out!
There could be a plugin or custom code that affects the Cornerstone page. I recommend the following troubleshooting procedures.
- TESTING FOR THEME RELATED ISSUE
- TESTING FOR PLUGIN CONFLICT
- THEME UPDATE
- CHILD THEME
- CSS/JS CUSTOMIZATION
- VERSION COMPATIBILITY
Hope that helps and let us know how it goes.
I have tested everything on a staging environment and there seemed to be no issues after I updated Cornerstone and then updated readded all the plugins seperately.
I am now receiving a different error when I try to do the same on the production site:
When trying to update cornerstone:
An error occurred while updating Cornerstone: The update cannot be installed because some files could not be copied. This is usually due to inconsistent file permissions. lang/cornerstone.pot, assets/tss/elements-base.php, assets/tss/elements-legacy.php, assets/js/admin.6f62d0f.js, assets/js/app.6f62d0f.js.LICENSE.txt, assets/js/app.6f62d0f.js, assets/js/site/cs.6f62d0f.js, assets/js/admin.6f62d0f.js.LICENSE.txt, assets/js/worker.6f62d0f.js, assets/css/site/style.6f62d0f.css, assets/css/site/plugin.6f62d0f.css, assets/css/site/fa-icon-classes.6f62d0f.css, assets/css/site/theme.6f62d0f.css, assets/css/app/tinymce-content.6f62d0f.css, assets/css/app/preview.6f62d0f.css, assets/css/app/app.6f62d0f.css, assets/fonts/fa-regular-400.ttf, assets/fonts/fa-solid-900.woff, assets/fonts/fa-solid-900.ttf, assets/fonts/fa-regular-400.woff2, assets/fonts/fa-brands-400.ttf, assets/fonts/fa-solid-900.woff2, assets/fonts/fa-regular-400.woff, assets/fonts/fa-light-300.ttf, assets/fonts/fa-light-300.woff, assets/fonts/fa-light-300.woff2, includes/utility, includes/utility/element-api.php, includes/utility/helpers.php, includes/utility/api.php, includes/elements/definitions/content-area-off-canvas.php, includes/elements/definitions/tp-wc-cart-dropdown.php, includes/elements/definitions/content-area.php, includes/elements/definitions/content-area-dropdown.php, includes/elements/definitions/content-area-modal.php, includes/elements/definitions/search-dropdown.php, includes/elements/definitions/nav-modal.php, includes/elements/definitions/search-modal.php, includes/elements/definitions/tp-wc-cart-off-canvas.php, includes/elements/definitions/global-block.php, includes/elements/definitions/tp-wc-cart-modal.php, includes/elements/prefab-elements.php, includes/elements/helpers.php, includes/elements/sample.php, includes/elements/registry-setup.php, includes/config/admin, includes/config/admin/settings-controls.php, includes/config/options, includes/config/options/controls.php, includes/config/options/defaults.php, includes/config/builder, includes/config/builder/keybindings.php, includes/config/common, includes/config/common/default-settings.php, includes/config/common/class-map.php, includes/config/common/font-data.php, includes/config/common/font-icon-aliases.php, includes/config/common/fonts-google.php, includes/config/common/setup.php, includes/config/common/sample-nav.php, includes/config/common/font-icons.php, includes/config/app, includes/config/app/permission-role-defaults.php, includes/config/app/preference-controls.php, includes/config/app/preference-defaults.php, includes/views/frontend/styles.php, includes/views/elements-pro, includes/views/elements-pro/bar-space.php, includes/views/elements-pro/bar.php, includes/views/app/preview-global-blocks.php, includes/plugin.php, includes/integration/setup-plugins.php, includes/classes/element, includes/classes/element/class-element-manager.php, includes/classes/element/class-element-controls.php, includes/classes/element/class-element-definition.php, includes/classes/element/class-element-front-end.php, includes/classes/element/class-element-library.php, includes/classes/element/class-element-registry.php, includes/classes/element/class-element-migrations.php, includes/classes/admin, includes/classes/admin/class-wp-export.php, includes/classes/admin/class-validation.php, includes/classes/admin/class-updates.php, includes/classes/admin/class-revision-manager.php, includes/classes/admin/class-settings-handler.php, includes/classes/admin/class-admin.php, includes/classes/options, includes/classes/options/class-theme-options.php, includes/classes/templating, includes/classes/templating/class-template.php, includes/classes/templating/class-template-manager.php, includes/classes/controllers, includes/classes/controllers/class-locator-controller.php, includes/classes/controllers/class-templates-controller.php, includes/classes/controllers/class-typekit-controller.php, includes/classes/controllers/class-theme-options-controller.php, includes/classes/controllers/class-controller-design-cloud.php, includes/classes/controllers/class-controller-media.php, includes/classes/controllers/class-content-controller.php, includes/classes/controllers/class-global-blocks-controller.php, includes/classes/controllers/class-controller-translation.php, includes/classes/controllers/class-colors-controller.php, includes/classes/controllers/class-footers-controller.php, includes/classes/controllers/class-late-data-controller.php, includes/classes/controllers/class-save-controller.php, includes/classes/controllers/class-layouts-controller.php, includes/classes/controllers/class-preferences-controller.php, includes/classes/controllers/class-headers-controller.php, includes/classes/controllers/class-index-controller.php, includes/classes/controllers/class-fonts-controller.php, includes/classes/controllers/class-formatting-controller.php, includes/classes/controllers/class-choices-controller.php, includes/classes/components, includes/classes/components/class-yoast.php, includes/classes/components/class-essential-grid.php, includes/classes/components/class-offload-s3.php, includes/classes/components/class-rankmath.php, includes/classes/components/class-jetpack.php, includes/classes/components/class-shortcode-finder.php, includes/classes/components/class-woocommerce.php, includes/classes/components/class-wpml.php, includes/classes/Elements/EntityCache.php, includes/classes/content, includes/classes/content/class-content.php, includes/classes/pro, includes/classes/pro/class-pro-setup.php, includes/classes/Services/Standalone.php, includes/classes/Services/ThemeSupport.php, includes/classes/Services/Aggregate.php, includes/classes/common, includes/classes/common/class-conditionals.php, includes/classes/common/class-stable-sort.php, includes/classes/common/class-front-end.php, includes/classes/common/class-locator.php, includes/classes/common/class-inline-scripts.php, includes/classes/common/class-caching.php, includes/classes/common/class-networking.php, includes/classes/common/class-condition-rules.php, includes/classes/common/class-social.php, includes/classes/common/class-conflict-resolution.php, includes/classes/common/class-cleanup.php, includes/classes/common/class-condition-matcher.php, includes/classes/common/class-routing.php, includes/classes/common/class-assignments.php, includes/classes/common/class-common.php, includes/classes/common/class-router.php, includes/classes/common/class-tco.php, includes/classes/dynamic-content, includes/classes/dynamic-content/class-looper-element.php, includes/classes/dynamic-content/class-looper-provider-shop.php, includes/classes/dynamic-content/class-dynamic-content-looper.php, includes/classes/dynamic-content/class-looper-provider-terms.php, includes/classes/dynamic-content/class-looper-provider-user-query.php, includes/classes/dynamic-content/class-dynamic-content-term.php, includes/classes/dynamic-content/class-dynamic-content-query.php, includes/classes/dynamic-content/class-dynamic-content-url.php, includes/classes/dynamic-content/class-dynamic-content-user.php, includes/classes/dynamic-content/class-looper-provider-custom.php, includes/classes/dynamic-content/class-looper-provider-dynamic-content.php, includes/classes/dynamic-content/class-dynamic-content-toolset.php, includes/classes/dynamic-content/class-dynamic-content.php, includes/classes/dynamic-content/class-looper-manager.php, includes/classes/dynamic-content/class-dynamic-content-post.php, includes/classes/dynamic-content/class-dynamic-content-woocommerce.php, includes/classes/dynamic-content/class-looper-provider-generic-array.php, includes/classes/dynamic-content/class-looper-provider-taxonomy.php, includes/classes/dynamic-content/class-dynamic-content-global.php, includes/classes/dynamic-content/class-looper-provider-page-children.php, includes/classes/dynamic-content/class-looper-provider-string.php, includes/classes/dynamic-content/class-looper-provider-key-array.php, includes/classes/dynamic-content/class-looper-provider-array.php, includes/classes/dynamic-content/class-looper-provider.php, includes/classes/dynamic-content/class-dynamic-content-rivet.php, includes/classes/dynamic-content/class-looper-provider-json.php, includes/classes/dynamic-content/class-looper-provider-wp-query.php, includes/classes/dynamic-content/class-looper-provider-archive.php, includes/classes/Parsy/Parsers/Generic.php, includes/classes/Parsy/Result.php, includes/classes/Parsy/Error.php, includes/classes/Parsy/State.php, includes/classes/Parsy/Token.php, includes/classes/Parsy/ParseException.php, includes/classes/Parsy/Parser.php, includes/classes/styling, includes/classes/styling/class-color-manager.php, includes/classes/styling/class-font-manager.php, includes/classes/regions, includes/classes/regions/class-footer.php, includes/classes/regions/class-header.php, includes/classes/regions/class-regions-entity.php, includes/classes/regions/class-bar-entity.php, includes/classes/regions/class-layout.php, includes/classes/regions/class-legacy-assignments.php, includes/classes/classic, includes/classes/classic/elements, includes/classes/classic/elements/class-element-orchestrator.php, includes/classes/classic/elements/class-element-wrapper.php, includes/classes/classic/elements/class-shortcode-preserver.php, includes/classes/classic/elements/class-element-base.php, includes/classes/classic/elements/class-legacy-renderer.php, includes/classes/classic/builder, includes/classes/classic/builder/class-enqueue-extractor.php, includes/classes/classic/builder/class-settings-section.php, includes/classes/classic/builder/class-classic-renderer.php, includes/classes/classic/builder/class-control-mixins.php, includes/classes/classic/controls, includes/classes/classic/controls/class-control.php, includes/classes/classic/controls/class-control-code-editor.php, includes/classes/classic/controls/class-control-color.php, includes/classes/classic/controls/class-control-image.php, includes/classes/classic/controls/class-control-sortable.php, includes/classes/classic/controls/class-control-multi-choose.php, includes/classes/classic/controls/class-control-title.php, includes/classes/classic/controls/class-control-dimensions.php, includes/classes/classic/controls/class-control-text.php, includes/classes/classic/controls/class-control-toggle.php, includes/classes/classic/controls/class-control-undefined.php, includes/classes/classic/controls/class-control-checkbox.php, includes/classes/classic/controls/class-control-date.php, includes/classes/classic/controls/class-control-group.php, includes/classes/classic/controls/class-control-icon-choose.php, includes/classes/classic/controls/class-control-number.php, includes/classes/classic/controls/class-control-choose.php, includes/classes/classic/controls/class-control-info.php, includes/classes/classic/controls/class-control-textarea.php, includes/classes/classic/controls/class-control-editor.php, includes/classes/classic/controls/class-control-select.php, includes/classes/app, includes/classes/app/class-preview-rendering.php, includes/classes/app/class-app-permissions.php, includes/classes/app/class-app.php, includes/classes/app/class-app-preferences.php, includes/classes/app/class-preview-endpoint.php, includes/classes/app/class-app-boot.php, includes/classes/app/class-preview-frame-loader.php, includes/classes/Tss/Functions/OldGlobal.php, includes/settings, includes/settings/content-builder.php, includes/i18n/shortcodes.php, includes/i18n/elements.php, includes/registry.php
I have disabled Wordfence Security on the site and WP Rocket as I thought they may be causing the error but unfortunately it still remains.
I need to urgently get this sorted as these issues are going on for over a week now the people in the office are going nuts at me over this
Hi Stephen,
It seems that the problem might be due to the improper update of the Cornerstone. You need to update the X before you update the Cornerstone. I would suggest you please copy your live site to a staging server and update the X theme and the Cornerstone in the staging by following the below steps.
- Delete the existing Cornerstone
- Update the X theme to the latest version on automatic updates
- After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be in the latest version.
And If everything goes fine in your staging please migrate the staging server to live. If that does not help and the same problem is found in the staging server too, please let us know the staging credentials for further investigation.
Thanks
No when I try to update X I am getting the following: An error occurred while updating X: The update cannot be installed because some files could not be copied. This is usually due to inconsistent file permissions. framework/lang/x.pot, framework/lang/pro.pot, framework/dist/js/site/pro.js, framework/dist/css/site/stacks/integrity-light.css, framework/dist/css/site/stacks/icon.css, framework/dist/css/site/stacks/integrity-dark.css, framework/dist/css/site/stacks/ethos.css, framework/dist/css/site/stacks/renew.css, framework/legacy/functions/plugins/visual-composer.php, framework/legacy/functions/theme-options.php, framework/legacy/functions/updates/class-tgm-plugin-activation.php, framework/fonts/font_awesome/fa-regular-400.ttf, framework/fonts/font_awesome/fa-solid-900.woff, framework/fonts/font_awesome/fa-solid-900.ttf, framework/fonts/font_awesome/fa-regular-400.woff2, framework/fonts/font_awesome/fa-brands-400.ttf, framework/fonts/font_awesome/fa-solid-900.woff2, framework/fonts/font_awesome/fa-regular-400.woff, framework/fonts/font_awesome/fa-light-300.ttf, framework/fonts/font_awesome/fa-light-300.woff, framework/fonts/font_awesome/fa-light-300.woff2, framework/cornerstone.zip
Hello Stephen,
Please double check your WordPress file permissions and the allowed file types.
You may need to check out this artiles:
- https://wordpress.org/support/topic/update-failed-the-update-cannot-be-installed-because-we-will-be-unable-to-copy-6/
- https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
Kindly let us know how it goes.
Okay I’ve managed to resolve this part of the issue and got the plugin / theme updated.
I’ve a new problem now where my layout is completely broken on the home page, but if I view it within Cornerstone it looks the way it should.
I’ve again disabled caching, flushed all caches, flushed the browser cache, disabled WP Rocket and still the problem persists.
Live site:
Cornerstone:
Can someone please log in and have a look at this for me, I’m getting major grief over this not being sorted. Everything was working fine until last week until it updated. I’m on the latest version of X and Cornerstone.
Hello Stephen,
We have replied to your email from the One. Please check it.
Thanks
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.