Cornerstone : Not Able To Edit

Support
#1

I am working on a clients website, just logged in to do some editing and adding a few pages, and Cornerstone is not working. Everything is updated, I deactivated 3rd party plugins, and all I get when I push edit is what looks like it will load load (icon changes) and then nothing happens. I need help ASAP!

Site under development below…

#2

Inside Cornerstone, I can view the pages from the new tab that shows pages, but I can not edit. Please help.

Dustin

#3

Hello Dustin,

Thanks for writing in! This sound like a caching issue. Are you using CloudFlare or may have installed a caching plugin like WordFence, W3 Total Cache or WP Super Cache? Please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

There might be some JS error on the page or broken html code added which may have cause the issue. Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue?

To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password

Thank you.

#4

How do I reply with a private message?

#5

Hi There,

Could you please try adding the following code into your wp-config.php file in the root of your WordPress installation.

define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '256M' );

If that doesn’t help, please provide us with your FTP account so we can take a closer look.

Thanks.

#6

Please see secure note above for account info please, I’m not sure how to do what you are recommending.

Thanks @thai!

#7

@reunel, I’m not sure if you saw below, I gave you access to login. Thanks!

#8

Hello @sdfilmmaker,

I se following issue/error message on your website Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://www.inspiredlivingstores.com/cornerstone-endpoint. What that error message tells us is that there’s something in your system preventing cornerstone-endpoint from loading thereby blocking Cornerstone from saving/functioning correctly. If you could contact your host and they should be able to whitelist the Cornerstone endpoint and get this working.

Thanks.

#9

The issue was the php version. I had to update to 7.1 and the editor works correctly. Thank you!

#10

You’re welcome.

#11

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.