Cornerstone no longer works

[MJHB]

Hello.

As requested I’m opening another ticket.

Cornerstone no longer works on my Wordpress installation.

I’m running WordPress 4.9.2 with X theme.

Is this a known issue and how can it be rectified?

Many thanks,
Marcus.

[jade]

Hi Marcus,

There is no known bug for the latest version of Wordpress and Cornerstone. I have done a local test and Cornerstone is loading fine.

Please try to clear your cache and load Cornerstone again. If the issue persists, you could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

[mldarshana]

Hi There,

Thanks for writing in! First of all, could you please try checking your server configurations.

You can install this plugin (https://wordpress.org/plugins/wp-serverinfo/) then head over to Dashboard -> WP-Serverinfo to check your server information.

-Check your PHP version running on your server and make sure that you’re using PHP 5.6.32 or later version.
-PHP Max execution time we recommend at least 120 seconds or higher

• Check your WordPress permalink settings. Head over to Settings -> Permalinks section and choose the option Postname and save changes to regenerate your permalink settings.

Also try adding the following code into your wp-config.php file which is at the root of your WordPress installation.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the following line:
/* That's all, stop editing! Happy blogging. */

If you’re using any caching plugins, make sure to disable it temporarily and if you’re using ClodFlare, please refer to the following article (https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/)

Let us know how it goes.
Thanks!

[MJHB]

Hi there Jade.

I was a third plugin that was causing the problem. This issue is now resolved.

Many thanks for your help.

[jade]

Glad to hear it’s sorted.

Cheers!