Cornerstone loading indefinitely

[hooijerik]

I’m using Pro on my website, but now it keeps on loading. Headers, footers, other content and template manager.

I’m getting this console log:

JQMIGRATE: Migrate is installed, version 1.4.1
/cornerstone-endpoint Failed to load resource: the server responded with a status of 500 (Internal Server Error)
cs.js?ver=3.0.4:67799 Rejecting AJAX promise Object
handleResponse @ cs.js?ver=3.0.4:67799
cs.js?ver=3.0.4:617 Transition Error Object Transition
error @ cs.js?ver=3.0.4:617

And when I go to /cornerstone-endpoint I see this: {“success”:false,“data”:{“invalid_user”:true,“message”:“nonce verification failed.”}}

[christian]

Hey @hooijerik,

Your host could be blocking the cornerstone-endpoint directory using Mod Security. Please ask them if that is the case and then request to whitelist it. If that does not fix the issue, please try the following:

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing helps, please give us FTP or cPanel access.

Thanks

[Prasant]

Hello @hooijerik,

Thanks for updating the thread. Another support staff here.

I see that you have updated the thread but it’s difficult for me to point out the details you have added. Based on the reply by my colleague I am assuming that you have added the error details.

Failed to load resource (cornerstone-endpoint), what that error message tells us is that there’s something in your system preventing cornerstone-endpoint from loading thereby blocking Cornerstone from saving/functioning correctly. If you could contact your host and they should be able to whitelist the Cornerstone endpoint and get this working.

Please let us know how it goes.

Thanks.